Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Lewis

Boca Raton,FL

Summary

The skills over my career are in Retail and Restaurant Industry Management.

I have experienced various career opportunities and responsibilities along with gaining overall experience witch have given me passion and pride in my work habits.

I would appreciate the opportunity to meet and discuss employment opportunitties.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Shopper

Wall Mart
10.2021 - 02.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Trained new employees on customer service and organizing strategies.

Assistant Store Manager

Burger King
10.2019 - 09.2021
  • Created and maintained safe and secure work environments for employees.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Store Manager

Burger King
10.2015 - 09.2019
  • Created and maintained safe and secure work environments for employees.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Manager

Irving Oil Stores
06.1997 - 09.2015
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Created employee schedules to align coverage with forecasted demands.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Maranacook Community High School
Readfield, ME
06.1985

Skills

  • Customer Service
  • Food safety and sanitation
  • Attention to Detail
  • Opening and closing procedures
  • Customer Relations
  • Cash Handling
  • Excellent Communication

Certification

  • Servsafe Certified
  • Choke Saver Certified

Timeline

Personal Shopper

Wall Mart
10.2021 - 02.2024

Assistant Store Manager

Burger King
10.2019 - 09.2021

Assistant Store Manager

Burger King
10.2015 - 09.2019

Assistant Manager

Irving Oil Stores
06.1997 - 09.2015

High School Diploma -

Maranacook Community High School

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Diane Lewis