Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Diane Livingston

Buffalo

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Social Determinants of Health Coordinator

Cinqcare
09.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Work with PHN's, members, patients and community leaders, and partners to identify needs and evaluate existing systems and sources for social assistance at both the community and individual aggregate need.
  • Work with community leaders and partners to secure resources for social assistance through grants, foundations, private corporations, and other channels to meet social needs of members.


Customer Service Professional

Gbuahn
06.2019 - 08.2022
  • Assisted callers by answering questions and responding to inquiries.
  • Developed rapport with callers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Reported to the Director of Transportation and Member Services.
  • Provided strategy, judgment, organization, and evidenced based analysis to influence decisions to meet Gbuahn's standards.
  • Support clinical and non-clinical staff enrolled in Urban Family Practice and Gbuahn.
  • Schedule, cancel, and reschedule appointments for members.
  • Assist Director of transportation with triages and bookings transportation for UFP via Route Genie.

Social Needs Coordinator

GBUAHN Health Home
06.2016 - 05.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Coordinated the network of community based organization services that addressed the critical social services needs of the Health Home.
  • Collaborate with Patient Health Navigators and others by supporting care coordination efforts that improve HH members health and well being with the main focus on social needs or social determinants of health.

Certified Teacher

Buffalo Public School District
01.2001 - 09.2015
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Encouraged students to think critically and develop problem-solving skills.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Business Administrator

New Mount Ararat Temple Of Prayer
10.1997 - 12.1999
  • Contributed to economic success by participating in budgeting process.
  • Managed day-to-day development issues.
  • Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
  • Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
  • Maintained financial and bookkeeping reports, personnel manager, grant writing, legal matters, construction projects, real estate, meet directly with the joint board on a monthly basis, purchasing supplies and maintaining buildings.

Counselor/Case Worker

Buffalo Half-Way House - Bureau Of Prisons
11.1991 - 04.1996
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Counseled and monitored federal and state inmates by integrating them back into society by maintaining case records, developing treatment plans which included employment, education, and drug, alcohol , and mental health counseling. This was accomplished by visiting state and federal facilities to provide pre-release information to inmates.
  • Maintained direct contact with parole/probation officers and social agencies and conducted home/employment visits on a weekly basis.

Vice President/Marketing Manager/General Manager/Sales Associate

Gayles Beauty Supplies Inc.
09.1981 - 05.1991
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Maintained telemarketing, payroll, merchandising sales representative, bookkeeping, inventory, buyer (professional and retail), detailing professional salons, attended professional hair shows, and personnel manager.

Education

Associate of Science - Accounting

Bryant And Stratton College
Buffalo, New York

Master of Science - Elementary Education

D'Youville College
Buffalo, NY
07.2001

Bachelor of Arts - Human Services/Community Mental Health

State University of New York At Buffalo
Buffalo, New York
09.1987

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Affiliations

  • National Quarters Society, Girls Scout Troop Leader, Director of Community Marching Band, Sunday School Teacher, Summer Camp Coordinator, Avon Sales Rep, Foster Parents Association, WNY United Against Drugs, Prison Ministry, Recording Artist (Commercials/Albums/CD's, WNY Coalition for the Homeless, Homeless Alliance of WNY, International Institute

Certification

Notary Public - Commissioned 9/27/99

President and Owner - 501 (C)(3) Friends Of Jerry Livingston

New York Certified Teacher - 2001

Pastoral Care Certification - 2012

Ordained Missionary - 2000

Certified Mental Health First Aider - 2017

Timeline

Social Determinants of Health Coordinator

Cinqcare
09.2022 - Current

Customer Service Professional

Gbuahn
06.2019 - 08.2022

Social Needs Coordinator

GBUAHN Health Home
06.2016 - 05.2018

Certified Teacher

Buffalo Public School District
01.2001 - 09.2015

Business Administrator

New Mount Ararat Temple Of Prayer
10.1997 - 12.1999

Counselor/Case Worker

Buffalo Half-Way House - Bureau Of Prisons
11.1991 - 04.1996

Vice President/Marketing Manager/General Manager/Sales Associate

Gayles Beauty Supplies Inc.
09.1981 - 05.1991

Associate of Science - Accounting

Bryant And Stratton College

Master of Science - Elementary Education

D'Youville College

Bachelor of Arts - Human Services/Community Mental Health

State University of New York At Buffalo

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Diane Livingston