Diane Lopez
Omaha,Nebraska
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
6
6
years of professional experience
Work History
Caregiver
S And M LLC
07.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Machine Operator
Fiserv
02.2023 - 07.2023
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Customer Service Representative
Cobalt CU
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Postal Clerk
United States Post Office
08.2021 - 04.2022
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
Customer Service Representative
Bank Of The West, BNP Paribas
02.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
High School Diploma -
Omaha South Magnet High School
Omaha, NE05.2017
Skills
- Mobility Assistance
- Meal Preparation
- Documentation
- Data Entry
- Warehousing Functions
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
S And M LLC
07.2023 - Current
Machine Operator
Fiserv
02.2023 - 07.2023
Customer Service Representative
Cobalt CU
08.2022 - 02.2023
Postal Clerk
United States Post Office
08.2021 - 04.2022
Customer Service Representative
Bank Of The West, BNP Paribas
02.2018 - 07.2021
High School Diploma -
Omaha South Magnet High School