Summary

Overview

Work History

Education

Skills

Diane Maccrossen

Timeline

Diane Maccrossen

Dunnellon,FL

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 20 years of hands-on experience in administrative roles. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Receptionist

Dayone Family Healthcare

Battle Creek, MI

06.2007 - 10.2021

Developed and implemented strategies to increase customer satisfaction and loyalty.
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Manager

Senior Oil

Battle Creek, MI

07.2000 - 09.2016

Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Was responsible for daily deposits and keeping of the books
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Receptionist

BC Family Dentistry

Battle Creek, MI

02.1985 - 03.1989

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Medical Records Clerk

Dayone Family Records

Battle Creek, MI

01.2007 - 2021

Reviewed patient charts for accuracy and completeness.
Processed incoming medical records requests.
Maintained a secure filing system for confidential documents.
Entered data into electronic health record systems.
Scanned paper records into digital format.
Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Retrieved patient medical records in response to requests from authorized personnel.
Updated patient files with new medical information as needed.
Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
Compiled discharge summaries for all discharged patients.
Assisted in developing processes for maintaining current information in patient's files.
Scanned incoming documentation.
Kept department clean, organized and professional.

Education

Battle Creek Central High School

Battle Creek, MI

Skills

Administrative Support
Project Coordination
File Management

Office Management
Customer Service