Diane Maisonet
Palm Coast,FL
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outbound Sales Representative
Allstate Corp
10.2024 - Current
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
Senior Inside Sales Representative
Liberty Mutual
01.2020 - 07.2024
- Pivoted to prospective clients to learn about financial needs and discuss existing coverage
- Processed applications, payments, alterations, endorsements, and cancellations
- Called two hundred warm leads per week to expand client base
- Promoted agency products to clients in person, on the telephone, and via mail
- Consistently met and exceeded office expectations for productivity and accuracy levels
- Followed up with prospects regarding online information requests
- As a Sales Representative at Liberty Mutual, I engage with potential clients to identify their unique insurance needs and tailor solutions that align with their financial goals
- I conduct thorough market analysis to stay abreast of industry leads
- I consistently meet and exceed sales targets by employing effective negotiation and closing techniques
- I collaborate with team members to drive collective success and participate in ongoing professional development to enhance my sales acumen and product knowledge center detailed insurance policy options to clients based on their needs and goals.
- Identified customer needs and communicated the client's value proposition
- Managed and developed my diary, scheduled call-backs, and future opportunities
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
Specialty Department
Liberty Mutual
04.2018 - 01.2020
- Consistently met and exceeded office expectations for productivity and accuracy levels
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Followed various communication scripts when speaking to a caller
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Identify customer needs, answer questions, and solve problems
- Increased sales in the specialty department through effective merchandising and product promotion.
- Leveraged bilingual skills to overcome language barriers during negotiations or when addressing customer needs, fostering trust between parties involved.
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the board.
- Streamlined internal communication processes within the team by translating documents into both English and Spanish languages as necessary.
Managing Agent
Acceptance Insurance
11.2012 - 03.2018
- Provided time-consciousness and efficient quotes for potential customers
- Aligned property management goals with owner objectives by regularly reviewing performance metrics and adjusting strategies accordingly.
- Followed up with lapsed business to retain business
- Built relationships with customers and community to promote long term business growth.
- Frequently followed up with clients regarding escalated issues
- Managed office to ensure effectiveness and quality, Trained employees to perform
- Followed up regularly or as needed with customers on all open and unresolved issues
- Established strong relationships with local businesses to support the growth of managed communities through partnerships and crosspromotions.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Caliber Training Institute - banking operations, Filing, debit, and credit transactions, paying and receiving checks, seven points of Negotiability Compliance, Transactional Rule and Regulations Banking Theory Bond Issuance and Redemption, Series EE &I Electronic Calculator, Computer Literacy Banking Simulation, Communication skills, Customer Service Counterfeit Note reports, currency transactions
Caliber Training Institute
Manhattan, NY06.2011
G.E.D. -
Project of Easton
Easton, PA06.2011
Skills
- Target achievement
- Customer assistance
- Objection handling
- Outbound sales
- Teamwork and collaboration
- Client relations
- Decision-making
- Multitasking
- Excellent communication
- Problem-solving
- Time management
- Organizational skills
- Customer retention
Certification
- Life including Variables, Annuities & Health, 0215, 11/27/17
- General Lines, Property and Casualty, 0220, 07/17/10
Accomplishments
- Expanded business while maintaining customer retention rates
- Enlarged automobile, long-term care, and annuity business
- Completed life insurance targeted goals promotions
- Grew Auto Insurance, Long Term, and annuity Business
Attributes
- Proficient at multitasking
- Ability to think critically and make timely decisions
- Extraordinary oral and written communication skills
- Exquisite interpersonal characteristics
- Tremendous diligence
- Collaborator
- Highly initiative taking
- Natural-born leader
Life sales achievements
Awarded Top Producer for Life Transfers within the company.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Outbound Sales Representative
Allstate Corp
10.2024 - Current
Senior Inside Sales Representative
Liberty Mutual
01.2020 - 07.2024
Specialty Department
Liberty Mutual
04.2018 - 01.2020
Managing Agent
Acceptance Insurance
11.2012 - 03.2018
G.E.D. -
Project of Easton
- Life including Variables, Annuities & Health, 0215, 11/27/17
- General Lines, Property and Casualty, 0220, 07/17/10
Caliber Training Institute - banking operations, Filing, debit, and credit transactions, paying and receiving checks, seven points of Negotiability Compliance, Transactional Rule and Regulations Banking Theory Bond Issuance and Redemption, Series EE &I Electronic Calculator, Computer Literacy Banking Simulation, Communication skills, Customer Service Counterfeit Note reports, currency transactions
Caliber Training Institute
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