Summary
Overview
Work History
Education
Skills
Timeline
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Diane Maksimovich

South Bend,IN

Summary

Dynamic professional with extensive experience in restaurant management and front desk operations, notably at Chick-fil-A. Proven ability in patient scheduling and appointment management, enhancing customer satisfaction through effective communication and teamwork. Skilled in maintaining compliance with health regulations while fostering a positive work environment. Strong leadership and organizational skills drive operational success.

Overview

45
45
years of professional experience

Work History

Kitchen Manager

Chick-fil-A
02.2022 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

Front Desk Receptionist

Homework’s Restoration
09.2020 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Restaurant Owner

Dew Drop Inn
01.1981 - 03.2020
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.

Education

Riley
South Bend, IN

Skills

  • Patient scheduling
  • Appointment management
  • Patient registration
  • Payment collection

Timeline

Kitchen Manager

Chick-fil-A
02.2022 - Current

Front Desk Receptionist

Homework’s Restoration
09.2020 - 01.2022

Restaurant Owner

Dew Drop Inn
01.1981 - 03.2020

Riley

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Diane Maksimovich