Sports
Diane Mangmoradeth
Retail Management, Customer Service Management, General Manager
Porterville,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Aldi Food Market
09.2018 - 04.2024
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Front End Manager
Food 4 Less Supermarket
08.2015 - 07.2018
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
Cashier
Food 4 Less Supermarket
04.2013 - 08.2015
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Monache High School
Porterville, CASkills
Multitasking
Shift Scheduling
Friendly and Positive
Policy Development and Enforcement
Schedule Management
- Customer Service
- Inventory Control
- Operations Management
- Fast Learner
Interests
Music
Traveling
Timeline
Store Manager
Aldi Food Market
09.2018 - 04.2024
Assistant Front End Manager
Food 4 Less Supermarket
08.2015 - 07.2018
Cashier
Food 4 Less Supermarket
04.2013 - 08.2015
High School Diploma -
Monache High School
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