Diane Manns
Washington
Summary
Sharp Security Guard with demonstrated ability to assess suspicious situations and individuals and respond appropriately. Vigilant and watchful with exceptional skills in strong sense of dedications and Customer service skills. Able to carry out instructions effectively.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.
Hardworking and reliable Security Guard with strong ability in dedication and motivation. Offering, communicating and collaborates. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Security Guard
Contemporary Services Corporation
Upper Marlboro
05.2019 - Current
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Crows management for big events, such as concerts, festivals, sporting events,., while also checking ID for all additional employees and underage children and signs of terrorism.
- Collaborated with local law enforcement agencies to support criminals activities.
Human Resources Specialist
Department of Defense Education Activity
Alexandria
06.2009 - 05.2019
- Created and implemented highly effective and individualized human resource solutions for clients.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
- Executed on-time, under-budget project management on recruitment, placement and compensation experience issues for senior leadership.
- Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Mitigated regulatory risks by advising leadership with recommendations on organizational policy improvements, including equal employment opportunity and sexual harassment for corrective action planning.
Lead Attendant
DTH Contract Service INC
Manassas
06.2016 - 11.2017
- Implemented step-savers that reduced cleaning time per room by 1 to 2 while maintaining company quality standards.
- Responded to requests promptly to clean and sanitize areas after accidents.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
- Responded to requests for building and maintenance repairs and cleanups immediately.
- Maintained shovel and snow-blower equipment on 2- 3 basis, improving overall longevity of custodial machines.
- Wiped down various surfaces, including Windows and Countertops using approved cleaning products to prevent growth of bacteria and viruses.
- Reduced conflicts among Lead Attendant by employing such skills as excellent customer services skills and maintains a positive attitude.
- Thoroughly cleaned to maintain organized and welcoming environment.
- Swept and mopped floors with proper signage to prevent customer injury.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
- Notified building managers about needed repairs.
Administrative Program Specialist
Department of Defense Education Activity
Alexandria
05.2015 - 06.2017
- Served as central point of contact for all outside vendors needing to gain access to building.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Maintained positive working relationship with fellow staff and management.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Routed agreements, contracts and invoices through signature process.
- Answered approximately 20-30 phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Supported clerical needs of more than 500 Administrative. Program Specialist, including taking messages, scanning documents and routing business correspondence.
- Wrote reports and correspondence from dictation and handwritten notes.
- Received and screened high volume of internal and external communications.
Education
Office Service III -
Secondary School Occupation Center
Alexandria, VA1988
Skills
- Reliability
- Premises surveillance
- Security procedures knowledge
- Vigilant and watchful
- Customer service
- English fluency
- Problem resolution
Timeline
Security Guard
Contemporary Services Corporation
05.2019 - Current
Lead Attendant
DTH Contract Service INC
06.2016 - 11.2017
Administrative Program Specialist
Department of Defense Education Activity
05.2015 - 06.2017
Human Resources Specialist
Department of Defense Education Activity
06.2009 - 05.2019
Office Service III -
Secondary School Occupation Center