Diane Markus
Prospect Heights,IL
Summary
Outgoing Real Estate Agent with 9 years of real estate sales experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Overview
25
25
years of professional experience
Work History
Real Estate Agent/Realtor
Christie’s International Real Estate
07.2019 - Current
- Answer client phone calls-take “leads” -Schedule appointments with potential sales clients -Arrange showings for buyer clients -Perform real estate market analysis for potential listing contacts -Input property listing into MLS and monitor/update statuses -Draft listing contracts, MLS listing sheets, marketing materials -Buyer client needs assessments-interview potential buyer clients, understand needs/wants in new property, set up searches in various websites for potential property reviews -Arrange/schedule Open Houses for client selling their properties to attract buyers in marketplace -Create and distribute promotional materials -Manage online and social media presence on all outlets -Network with potential clients in local businesses and in communities/professional networking groups -Review advertising campaign opportunities to further promote client’s listings and own business -Create professional blog, websites to promote business and attract client-ongoing maintenance
Sales & Marketing Manager
Morton’s of Chicago, Morton’s The Steakhouse Downtown Chicago
Northbrook, IL
07.2006 - Current
- Responsible for achieving monthly, quarterly, and annual revenue goals of $2+ million dollars in sales with 4,000 sq
- Ft
- Of private dining space -Development, implementation and execution of sales and marketing plan -Establish client relations and building sales through telephone and in-person sales calls -Responsible for marketing the entire restaurant and functioning as a public relations -spokesperson to promote the restaurant locally -Outlining details and working with large and small parties to create memorable events in private boardrooms -Responsible for creating quarterly sales goals/contests for service staff to generate dining room sales and enhance employee morale -Responsible for the completion of weekly/monthly forecasts and monthly marketing plan
Coldwell Banker Residential Brokerage
11.2015 - 07.2019
Senior Catering/Convention Services Manager
Hyatt Regency McCormick Place
04.2004 - 06.2006
- Responsible for servicing groups in Hotel and at McCormick Place Convention Center requiring over 75 sleeping rooms -Provide direction, counsel and management to meeting planners and executive organizers of trade, technology and professional association convention and trade shows in all aspects of planning their conference/convention -Ability to negotiate at all project levels, including client, vendors and senior management -Consistently cultivate, strengthen and expand client relationships, which is measured and bonused through client feedback surveys at corporate levels
Catering Manager
Hyatt Lodge at McDonald’s Campus
03.2002 - 04.2004
- Responsible for implementing daily service for corporate groups -Received award for Manager of the Quarter, and nominee for Manager of the Year, 2003 -Sold over 47,000 SF of meeting space for large-scale social and corporate events -Met and exceeded monthly and annual sales goals from 2002
Sales and Marketing Manager
Hyatt Hotels Corporation
04.2008 - 01.2004
- Trainer with aiding in the development of newly hired Sales & Marketing Managers teaching sales tactics along with policies and procedures -2010 and 2011 Recipient of Sales Excellence Award -2010 and 2011 Recipient of $2 Million Dollar Club Award -Recently appointed to President of Chicago Private Dining Steakhouse Referral Group, -Maintained employee payroll for catering department -Created and implemented yearly marketing plan to achieve sales goals
Banquet Manager
Hyatt Regency McCormick Place
04.2001 - 03.2002
- Of entire banquet department, including overseeing employees and managing all aspects of 40,000 SF of meeting space -Maintained schedule for all banquet and convention service employees -Controlled and submitted orders for liquor, linen, and equipment inventories on a daily basis -Ensured staff maintained attention to detail and high standards of customer service throughout all events to ensure customer satisfaction, return patronage, and referral potential -Participated in planning process and opening of a new conference center with 61,000 SF of additional meeting space -Prepared daily banquet reports, employee payroll, monthly forecasts and goals for sales -Ran quarterly department meetings to review standards, policies, and procedures, opportunities for improvement
Assistant Banquet Manager
Hyatt Regency McCormick
06.2000 - 04.2001
- Coordinated biweekly incentives for convention service staff to maintain high levels of customer service/satisfaction -Assisted in all aspects of duties of Banquet Manager
Assistant Restaurant Manager
Hyatt Regency McCormick
06.1999 - 06.2000
- Responsible for daily management duties of 300 seat, full service restaurant -Forecasted and determined staffing levels on a weekly basis of service and bartending staff -Prepared daily revenue reports, employee payroll, monthly forecasts and goals for sales of food and beverage -Created monthly incentives for servers to increase sales on various items -Measured and maintained daily inventories of food and liquor products -Enforced Hyatt standards and policies to ensure customer satisfaction
Education
Bachelor of Sciences - Family and Consumer Sciences, Hospitality, Business/Spanish
Eastern Illinois University
May 1999
Skills
- Purchase Agreement Writing
- IL Association of Realtors
- MLS Data Entry and Maintenance
- Property Inspection
- Buyer Representation
- Technological proficiency
- Seller Representation
- Sales Presentations
- House showings
Timeline
Real Estate Agent/Realtor
Christie’s International Real Estate
07.2019 - Current
Coldwell Banker Residential Brokerage
11.2015 - 07.2019
Sales and Marketing Manager
Hyatt Hotels Corporation
04.2008 - 01.2004
Sales & Marketing Manager
Morton’s of Chicago, Morton’s The Steakhouse Downtown Chicago
07.2006 - Current
Senior Catering/Convention Services Manager
Hyatt Regency McCormick Place
04.2004 - 06.2006
Catering Manager
Hyatt Lodge at McDonald’s Campus
03.2002 - 04.2004
Banquet Manager
Hyatt Regency McCormick Place
04.2001 - 03.2002
Assistant Banquet Manager
Hyatt Regency McCormick
06.2000 - 04.2001
Assistant Restaurant Manager
Hyatt Regency McCormick
06.1999 - 06.2000
Bachelor of Sciences - Family and Consumer Sciences, Hospitality, Business/Spanish
Eastern Illinois University
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