Diane Marrero
Miami Lakes,Florida
Summary
I am a registered nurse and technologist with extensive experience in Quality Assurance, technical support, and risk assessment in a multi-vendor, multiplatform environment with Fortune 100 companies. I have expertise in analyzing, testing, and supporting new business systems and am familiar with the full life cycle of software testing, from requirements gathering to User Acceptance Testing (UAT). Experienced in both waterfall and Agile frameworks for project deliverables. I possess outstanding communication skills and have a proven ability to deliver results. Looking for an opportunity to combine my skills utilizing technology.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse
Palmetto General Hospital
04.2024 - Current
- Working as a Registered Nurse for the telemetry unit
- Perform daily patient assessments, and administer medications promptly
- Educate the patient on their care plan
- Escalate critical values to doctors
Registered Nurse Long-Term Care Manager
HealthFirst New York
08.2023 - 01.2024
- Conducts assessments in both English and Spanish to identify barriers and opportunities for patient intervention
- Develops care plans that align with the physician's treatment plans and recommends interventions that align with proposed goals
- Generates referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement
Registered Nurse Travel Contract
Palmetto General Hospital
04.2023 - 08.2023
- Worked at Palmetto Hospital as a local travel Registered Nurse for the Clinical Decision Unit(CDU) department
Central Staffing Registered Nurse. Medical/Surgical Telemetry PRN
Jackson Memorial Hospital
10.2022 - 04.2023
- Provide timely nursing assessments per practice guidelines in the hospital
- Worked throughout different units, such as transplant, surgical, oncology, medical-surgical, and telemetry
- Made appropriate decisions, interventions, and nursing diagnoses according to patients' actual or potential health conditions or needs
- Draw labs as ordered and report critical values to the doctor
- Educated patients on procedures and plans of care
Travel Registered Nurse
Adventhealth Waterman
11.2021 - 10.2022
- Complete timely assessments daily for each pt and establish measurable and achievable short and long-range goals
Registered Nurse Med/Surg Float
Richmond University Medical Center
06.2019 - 11.2021
- Prioritize and promote patient safety through ongoing assessments, timely documentation, and medication administration
- Establish caring and effective communication with the health care team
Quality Assurance Manager
MUFG
04.2015 - 09.2017
- Assessed and reported to senior management on the state of governance, risk management, and the control environment that are relevant to several high-risk, bank-wide tier 1 projects throughout their software testing processes
- Conducted thorough reviews of the test results filed, ensuring that all documentation was properly maintained and that the results were accurately recorded
- This experience allowed me to demonstrate a proven ability to identify, assess, and manage complex risks across various business functions effectively
Quality Assurance Manager
Fitch Ratings Solutions
07.2008 - 04.2015
- Company Overview: Global Product Development
- Led collaboration between business and technology teams to analyze and review requirements, allowing us to quickly identify gaps
- I facilitated strong communication among business groups, testers, and IT, ensuring alignment with project objectives from the outset using Agile framework capturing stories, and attending daily standups
- Managed multiple projects utilizing a testing team of eight offshore and four onshore resources, driving the creation of test plans, test cases, and scripts aligned with business needs
- To maintain progress, I organized daily meetings to capture testing status and manage defects
- Actively monitored testing progress, promptly addressing issues to ensure on-time product delivery
- Additionally, I defined, executed, and reported on performance testing while providing strategic recommendations to streamline processes and establish robust quality checkpoints, significantly enhancing our deliverables
- I established a process to begin capturing and automating test cases
- Participated in Scrum meetings using the Agile framework
- Global Product Development
- Environment: XML, Oracle, MongoDB, JSON, Quality Center, Selenium
Senior QA Coordinator/ Business Analyst - Consultant
JPMorgan Chase
03.2006 - 07.2008
- Lead and directed the development of the project requirements, maintaining communication with stakeholders
- Facilitated work stream meetings at an operational and project level providing continuous feedback on project status to senior management
- Actively monitored and maintained project test schedules
- Managed efforts to deliver improvements to existing platforms while advancing strategic agenda
- Met with senior managers and technical and test teams to develop appropriate processes to ensure financial reporting systems were compliant with accounting policies
- Created scripts for pre and post merger workflow processes to reconcile data converted onto new systems for test migration
- Worked with cross-functional teams in a matrix environment to define project plans
- Support efforts to track and maintain testing schedules and ensure business requirements and corporate requirements are met for the test conversion cycle
- Proactively managed project testing issues with escalation to necessary levels
- Provided implementation and process improvement recommendations for timely delivery of scope of work
- Identified, analyzed and documented defects and questionable application functions and results
- Documented and communicated results under the defect tracking tool
- Worked with other workstreams to identify and mitigate any risks and provide workaround solutions were applicable
- Wrote a detailed test plan for projects participating in enterprise testing, Testing cycle included multi-platform migrations
- Ensure that test requirements and test cases were mapped into Mercury Quality Center
- Environment: SAP, Business Objects, FDW, Websphere, XML, Java, MS Project, Quality Center
Education
Bachelor of Science - Management Information Systems
New York University, Stern School of Business
Associates Degree - Nursing
College of Staten Island CUNY
Skills
- Direct patient care
- Patient assessments
- Strong clinical judgment
- Patient education and counseling
Certification
- NY and Compact Licensed
- ACLS
- BLS
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse
Palmetto General Hospital
04.2024 - Current
Registered Nurse Long-Term Care Manager
HealthFirst New York
08.2023 - 01.2024
Registered Nurse Travel Contract
Palmetto General Hospital
04.2023 - 08.2023
Central Staffing Registered Nurse. Medical/Surgical Telemetry PRN
Jackson Memorial Hospital
10.2022 - 04.2023
Travel Registered Nurse
Adventhealth Waterman
11.2021 - 10.2022
Registered Nurse Med/Surg Float
Richmond University Medical Center
06.2019 - 11.2021
Quality Assurance Manager
MUFG
04.2015 - 09.2017
Quality Assurance Manager
Fitch Ratings Solutions
07.2008 - 04.2015
Senior QA Coordinator/ Business Analyst - Consultant
JPMorgan Chase
03.2006 - 07.2008
Associates Degree - Nursing
College of Staten Island CUNY
Bachelor of Science - Management Information Systems
New York University, Stern School of Business
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