Diane Martinez
Jersey City
Summary
A motivated and fast-learning customer service professional experienced in high-traffic, fast-paced retail environments. Skilled in greeting customers, taking orders accurately, handling transactions, and maintaining a clean and organized workspace. Known for staying calm under pressure, multitasking, and providing friendly, efficient service. Works well independently and as part of a team, with strong communication skills and a commitment to delivering a positive customer experience every shift.
Overview
1
1
year of professional experience
Work History
Barista
Gregorys Coffee
08.2025 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Three Thirds Cafe
09.2025 - 11.2025
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Daycare Assistant
Smart Start Academy
08.2024 - 12.2024
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
GED Program
Jersey City, NJSkills
- Opening and closing duties
- Tea expertise
- Up-selling
- POS system operation
- Calm demeanor
- Team player
- Time management
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Barista
Three Thirds Cafe
09.2025 - 11.2025
Barista
Gregorys Coffee
08.2025 - Current
Daycare Assistant
Smart Start Academy
08.2024 - 12.2024
High School Diploma -
GED Program