DIANE MCDONALD
Charlotte,NC
Summary
Certified Nursing Assistant and Phlebotomist with strong ability to handle routine tasks efficiently and effectively. Consistently ensures patient comfort and well-being by performing essential care duties, including monitoring vital signs and assisting with daily activities. Demonstrates reliability and dedication in fast-paced healthcare environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Nursing Assistant
PruittHealth
Harrisburg, North Carolina
02.2026 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported patients with daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patient mobility through safe transfer techniques and assistance.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated meal delivery and assisted with feeding to ensure nutritional needs were met.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided emotional support to patients to enhance their comfort and well-being.
- Maintained cleanliness and organization of patient care areas consistently.
- Cultivated relationships with patients, caregivers, and healthcare teams to promote adherence to care plans.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
ESL Teacher
VIPKid
Charlotte, NC
12.2019 - 12.2025
- Conducted activities and lessons based on ESL teaching methodologies.
- Focused instruction on grammar and authentic conversation using interactive techniques to achieve progress.
- Maximized student talk time through oral tests and presentations.
- Utilized technology to enhance ESL students' learning.
- Integrated multimedia elements into lessons for increased engagement.
- Helped students develop their reading comprehension skills by providing them with appropriate resources.
- Established a positive learning environment in the classroom.
- Motivated students and used humor to induce a pleasant learning environment.
- Observed and evaluated students' work to determine progress and made suggestions for improvement.
- Provided feedback on student performance to parents or guardians.
- Oriented and assessed new students according to standards and procedures.
- Discussed individual students' needs and progress.
- Established clear objectives for all lessons, units, and projects, and communicated those objectives to students.
Front Desk Receptionist
Hilton Charlotte University Place
Charlotte, NC
02.2019 - 03.2020
- Greeted and welcomed visitors professionally while managing multiple tasks to ensure a positive first impression.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Responded to inquiries and resolved complaints promptly, enhancing customer satisfaction and loyalty.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Established and maintained good communications with personnel and clientele.
- Inputted customer information into company software system for accurate record-keeping.
- Documented and distributed messages to support timely communications.
- Communicated with maintenance personnel to report facility issues.
- Coordinated with other departments to streamline communication and support overall operational efficiency.
Education
Certification - Phlebotomy
Chosen HealthCare Institute
Charlotte, NC08-2026
Certification - Nurse Aide 1
Chosen HealthCare Institute, Inc.
Charlotte, US12-2025
Bachelor of Science (B.S.) - Nursing
University of the Visayas
Philippines03-2009
Skills
- Certified Nursing Assistant
- ADL support
- Patient care excellence
- Patient mobility assistance
- Recording vital signs
- Infection control
- Safety management
- Certified Phlebotomist
- Venipuncture
- Certified in CPR/AED
- BLS Certification
- Problem solving
Personal Information
Title: CNA1/ Phlebotomist
Certification
- CNA1, Certified Phlebotomist, Basic Life Support and CPR, ESL, TESOL, Registered Nurse (RN), 11/01/17 to 11/01/20, Philippine Professional Regulation Commission, 06/01/09, Nurse Licensure Examination, Board of Nursing, 04981151
LANGUAGES
English Intermediate, Tagalog Advanced
Timeline
Certified Nursing Assistant
PruittHealth
02.2026 - Current
ESL Teacher
VIPKid
12.2019 - 12.2025
Front Desk Receptionist
Hilton Charlotte University Place
02.2019 - 03.2020
Certification - Phlebotomy
Chosen HealthCare Institute
Certification - Nurse Aide 1
Chosen HealthCare Institute, Inc.
Bachelor of Science (B.S.) - Nursing
University of the Visayas