Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane McGuire

The Colony,TX

Summary

Hospitable Box Office Cashier competent in handling large volumes of people and high cash flow. Customer-oriented and efficient with expertise in POS system operations. Hands-on experience greeting and welcoming over 300 guests daily and responding to over 15 phone calls daily. Talented in Ticket Sales and box office management.

Overview

7
7
years of professional experience

Work History

Box Office Attendant

Lava Cantina The Colony
03.2021 - 12.2024
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Counted cash at shift end and tallied to reconcile with tickets sold.
  • Checked system for seat availability and provided customers with available options.
  • Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Ticket Office Assistant

The Dallas Cowboys Football Club
08.2023 - 06.2024
  • Collaborated with team members to optimize workflow and reduce wait times for customers.
  • Facilitated communication between front-line staff and management on issues related to policy enforcement or procedural updates.
  • Enhanced customer satisfaction by providing efficient and accurate ticketing services.
  • Handled customer disputes calmly and efficiently, finding mutually beneficial resolutions when possible.
  • Contributed to a positive work environment by maintaining a professional demeanor during high-pressure situations.
  • Utilized software systems effectively to process ticket orders, manage inventory, and track sales data.
  • Partnered with other departments to ensure seamless coordination of group bookings and special event arrangements.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Restaurant Hostess

Lava Cantina The Colony
11.2020 - 03.2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Explained QR code scanning for electronic menu access.

Hostess/Server

Creamologist, Creamistry
08.2018 - 03.2020
  • Took orders, made ice cream, restocked supplies and kitchen detail

street Restaurant and Drafthouse
02.2018 - 08.2018
  • Greeted people as they came into the restaurant, took them to their table, and ran food orders to tables

Education

Associate - Science

Collin County Community College
Frisco, TX
12.2021

High school diploma -

06.2018

Skills

  • Customer Service/Guest Relations
  • Ticket Selling/Printing
  • Seating Options
  • Guidance with Credits and Refunds
  • Telephone Management
  • Creative Thinking
  • Team Collaboration
  • POS Systems
  • Training and Mentoring
  • Actively Listens to customer wants, needs and concerns
  • Basic Mathematics
  • Reliable and Responsible

Accomplishments

  • Promoted from Box Office Attendant to Box Office Shift Lead, in less than 12-months.

Timeline

Ticket Office Assistant

The Dallas Cowboys Football Club
08.2023 - 06.2024

Box Office Attendant

Lava Cantina The Colony
03.2021 - 12.2024

Restaurant Hostess

Lava Cantina The Colony
11.2020 - 03.2021

Hostess/Server

Creamologist, Creamistry
08.2018 - 03.2020

street Restaurant and Drafthouse
02.2018 - 08.2018

Associate - Science

Collin County Community College

High school diploma -

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