Diane M. Cuevas-Marquez
Summary
Operations leader with a focus on Oncology, excelling in operational strategy and workflow optimization. Proven track record in budget management and staff development, leading to enhanced efficiency and patient care. Expertise in cross-functional collaboration and successful implementation of EPIC systems to improve service delivery.
Overview
7
7
years of professional experience
Work History
Manager of Practice Operations
Orlando Health Cancer Institute
10.2025 - Current
- Participated in operational strategy and execution for the expansion of the Orlando Health Cancer Institute at Bayfront, supporting the launch and integration of new oncology clinics.
- Lead recruitment efforts for clinical and non-clinical staff, building multidisciplinary teams aligned with program growth and patient care goals.
- Applied for, obtained, and maintained all required permits, licenses, and regulatory approvals for new clinic locations.
- Coordinated with Telecoms operation team to develop and outline telephone and communication systems, guaranteeing seamless access, call routing, and operational readiness across sites.
- Integrated new clinics into the Orlando Health Cancer Institute brand, aligning workflows, standards, and patient experience with enterprise expectations.
- Led formulation and launch of detailed onboarding program, integrating new team member training plan and onboarding binder to promote consistency and accelerate ramp-up.
- Established strong relationships within the Bayfront community, collaborating with hospital leadership, physicians, and external partners to grow program visibility and access.
- Partner with executive leadership to plan and execute future growth initiatives, strategic priorities, and service line expansion.
- Drive high levels of collaboration across operations, IT, facilities, marketing, HR, and clinical leadership to support program success.
- Supporting the launch and integration of new service lines.
- Implemented process improvements to enhance operational efficiency in workflow management.
- Collaborated with clinical leaders to develop strategic initiatives for patient care enhancement.
- Facilitated communication among departments to streamline information sharing and decision-making.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
Manager, Practice Operations
Orlando Health Physician Associates
Kissimmee, USA
10.2023 - 10.2025
- Oversaw operations for multi-specialty practices, aligning daily execution with organizational strategy and performance goals.
- Managed annual operating and capital budgets; monitored KPIs and implemented corrective actions to ensure financial sustainability.
- Served as operational liaison between providers, staff, and IT, ensuring timely resolution of system and workflow issues.
- Led Epic go-live and upgrade support, providing at-the-elbow training and workflow optimization.
- Selected to participate in the Practice Standardization Work Group, contributing to enterprise-wide operational improvements.
- Developed SOPs, training materials, and job aids to support standardized workflows across practices.
Assistant Manager, Guest & Volunteer Services
Orlando Health Cancer Institute
Orlando, USA
03.2023 - 10.2023
- Designed and implemented standardized operational workflows to improve consistency across programs.
- Built an Epic-based onboarding workflow, reducing application completion time by 40%.
- Conducted process analyses and led improvement initiatives focused on efficiency, scalability, and user experience.
- Partnered with stakeholders to align operational needs with system capabilities.
Medical Office Supervisor
Orlando Health Cancer Institute
Orlando, USA
06.2021 - 03.2023
- Managed daily operations for 60+ staff and 30+ providers in a high-volume oncology environment.
- Led staffing, scheduling, and throughput optimization initiatives to support patient care delivery.
- Oversaw recruitment, onboarding, and training using iCIMS and Epic-based workflows.
- Developed Epic SmartPhrases to standardize documentation and improve clinical efficiency.
Senior Registered Medical Assistant / Epic Super User
Orlando Health Cancer Institute
Orlando, USA
02.2019 - 06.2021
- Supported high-volume oncology clinics and complex scheduling workflows.
- Served as Epic Super User during system implementation, providing training and frontline support.
- Developed training materials and mentored staff to ensure adoption of new workflows and systems.
Education
Bachelor of Science - Healthcare Administration
Polk State College
05.2023
Medical Assistant Diploma -
Florida Technical College
01.2013
Skills
- EPIC charting
- Operational strategy
- Budget management
- Workflow optimization
- Staff development
- Staff recruitment
- Cross-functional collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Manager of Practice Operations
Orlando Health Cancer Institute
10.2025 - Current
Manager, Practice Operations
Orlando Health Physician Associates
10.2023 - 10.2025
Assistant Manager, Guest & Volunteer Services
Orlando Health Cancer Institute
03.2023 - 10.2023
Medical Office Supervisor
Orlando Health Cancer Institute
06.2021 - 03.2023
Senior Registered Medical Assistant / Epic Super User
Orlando Health Cancer Institute
02.2019 - 06.2021
Bachelor of Science - Healthcare Administration
Polk State College
Medical Assistant Diploma -
Florida Technical College