Diane Menga
Lancaster,PA
Summary
Instructional designer and educator with 20+ years of experience creating engaging student-centered programs. Proven ability to translate complex academic content into interactive, outcomes-based learning experiences. Adept at working cross-functionally with subject matter experts to deliver innovative, LMS-integrated solutions.
Overview
27
27
years of professional experience
Work History
Assistant Director, Peer Tutoring & Learning Resources
Saint Joseph’s University, Lancaster Campus
01.2024 - Current
- Launched Anatomy & Physiology success programming with input from SMEs integrating evidence-based strategies and course materials; reached 250+ students, 76% reported the experience “significantly improved” their study practices.
- Collaborated with cross-functional teams to create course-embedded programming and interactive workshops for science, nursing, and allied health programs.
- Designed interactive test-taking workshop series resulting in a 23% gain in nursing student performance on non-identical pre- and post-tests.
- Utilized LMS and CRM tools to monitor and support student performance and inform continuous improvement cycle.
Learning Support Specialist
PA College of Health Sciences
01.2021 - 01.2024
- Partnered with SMEs to create targeted support for courses with low progression rates, reaching 200+ students. Over 85% reported improved academic performance; 92% reported a greater sense of belonging.
- Initiated communication plan that increased student resource use by 60%.
- Led a college-wide initiative supporting first-generation and underrepresented nursing students for grant-funded programming.
- Evaluated intervention outcomes through student performance metrics.
TESOL Program Director
Lancaster Bible College
01.2006 - 01.2019
- Designed and implemented a 24-credit TESOL curriculum aligned with professional standards and learner outcomes.
- Developed 15+ online, hybrid, and classroom courses with multimedia integration and measurable learning outcomes.
- Analyzed student learning data to drive curriculum improvements and fulfill institutional accreditation requirements (MSCHE, ABHE, and PDE).
- Led annual program reviews and curriculum updates, achieving > 95% course-to-outcome alignment and consistent positive feedback from stakeholders.
- Achieved a 93% student progression rate for those who moved beyond the initial exploratory course within the TESOL program.
- Facilitated interdisciplinary faculty workshops on student engagement and college-level instructional design with an average survey rating of 4.7/5.
- Delivered personalized coaching and resources to faculty supporting second language learners and international students.
- Established strategic fieldwork partnerships with local institutions; 97% of mentor teachers reported a positive supervisory experience.
- Taught 20+ courses in TESOL methodology, instructional design, language acquisition, composition, oral communication, and multicultural education.
- Delivered instruction using Canvas, Moodle, and Schoology in traditional, online, and hybrid format; maintained average course evaluation scores of 4.8/5.
Interim Director of Disability Services and Academic Resource Center
Lancaster Bible College
01.2005
- Oversaw ADA compliance and coordinated accessibility services for 40+ students with documented disabilities, ensuring equal access to academic resources.
- Developed and implemented individualized success plans for provisionally admitted and probationary students; contributed to a 20% increase in academic persistence.
- Trained and supervised a team of 10+ peer tutors in the Academic Mentoring and Resources Center, improving service quality and student utilization.
- Collaborated with faculty to support student success and create a culture of inclusion.
English Language Instructor
Thai Nguyen University, Thai Nguyen Vietnam
01.1999 - 01.2004
- Designed and delivered English language instruction to 800+ students across multiple disciplines including Education, Agriculture, and Public Health.
- Taught academic writing and prepared students for international proficiency exams, including TOEFL and IELTS, supporting academic and professional advancement.
- Supported cross-disciplinary curriculum alignment by helping establish university-wide language proficiency standards.
- Co-facilitated events alongside faculty from the Chinese, French, Japanese, Russian, and English programs to promote global awareness and cultural exchange.
Education
M.A. - Teaching English to Speakers of Other Languages (TESOL)
Azusa Pacific University
01.2004
B.S. - Elementary Education (K-6), Biblical Studies
Lancaster Bible College
01.1999
Skills
- Instructional Design & Course Development (UDL, UbD, ADDIE)
- Learning Theory & Evidence-Based Practice (Cognitive Science, Andragogy)
- Interactive Educational Methodologies (Synchronous & Asynchronous)
- Learning Management Systems (Canvas, Blackboard, Moodle, Schoology)
- Multimedia Development (PowerPoint, Adobe Creative Suite, Panopto, Canva)
- Course Assessment & Accreditation Alignment (MSCHE, ABHE, PDE)
- Evaluation & Data Analytics (Starfish, Watermark, Campus Nexus)
- ADA Compliance & Accessibility (Accessible Course Design, Accommodate, WCAG)
- Cross-Functional Collaboration (SMEs, Faculty, IT, Institutional Effectiveness)
- English Language Learner Support (Differentiation, Culturally Responsive Learning)
Timeline
Assistant Director, Peer Tutoring & Learning Resources
Saint Joseph’s University, Lancaster Campus
01.2024 - Current
Learning Support Specialist
PA College of Health Sciences
01.2021 - 01.2024
TESOL Program Director
Lancaster Bible College
01.2006 - 01.2019
Interim Director of Disability Services and Academic Resource Center
Lancaster Bible College
01.2005
English Language Instructor
Thai Nguyen University, Thai Nguyen Vietnam
01.1999 - 01.2004
B.S. - Elementary Education (K-6), Biblical Studies
Lancaster Bible College
M.A. - Teaching English to Speakers of Other Languages (TESOL)
Azusa Pacific University
Community Service
- Volunteer consultant in conjunction with local non-profit organizations and global service agencies
- Free consulting and design services for ESL programming including needs assessment, curriculum selection, materials development, teacher training, grant advising
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