Diane Merla
San Antonio,TX
Summary
Proven Accounts Receivable Specialist with a track record of reducing outstanding balances and enhancing cash flow at RR Donnelly. Skilled in Microsoft Excel and aging reports analysis, demonstrating strong client relations skills through effective payment negotiations and dispute resolution. Led initiatives to improve process efficiency, significantly exceeding departmental goals for cash collection.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
RR Donnelly
08.2022 - 03.2025
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Accounts Receivable Specialist
Clear Channel Outdoor
05.2010 - 08.2022
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
- Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
- Boosted team morale and productivity by leading collaborative projects to improve accounts receivable processes.
- Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
- Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Education
High School Diploma -
Thomas Jefferson High School
Diplolma06-1981
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Account reconciliation
- Investigative research
- Payment negotiations
- Strong client relations skills
Languages
English
Full Professional
Timeline
Accounts Receivable Specialist
RR Donnelly
08.2022 - 03.2025
Accounts Receivable Specialist
Clear Channel Outdoor
05.2010 - 08.2022
High School Diploma -
Thomas Jefferson High School
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