Diane Miller
Battle Creek,MI
Summary
Dynamic leader with a proven track record, adept in fostering teamwork and collaboration while driving significant community engagement. Excelled in problem-solving and critical thinking, managing budgets effectively, and enhancing operational efficiency. Skilled in conflict resolution and interpersonal communication, consistently achieving goals through adaptability and detailed planning.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Associate Pastor/Director
Victory Life Church
03.2012 - 01.2025
- Led programs such as small groups, study, and service opportunities.
- Provided pastoral counseling to individuals seeking guidance on personal or relationship issues, promoting emotional well-being.
- Coordinated special events such as
- Provided spiritual care through visitation, counseling.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Managed volunteer teams ensuring effective use of resources and talents.
- Streamlined administrative processes for more efficient communication between staff and members.
- Developed small group curriculums
- Assisted in the recruitment and training of new volunteers,
- Fostered strong partnerships with local organizations by participating in joint community service projects aimed at improving quality of life for residents.
- Helped to create welcoming environment for visitors.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Battle Creek Education Association
01.1996 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of member documents and personnel records with trust and integrity.
- Provided exceptional service when addressing member inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, also doing payroll and taxes.
- Oversaw office inventory activities.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Substitute Teacher, K-12
Harper Creek Schools
09.2005 - 06.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Sales Manager
Flint Diamond Company
07.1989 - 12.1997
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Managed accounts to retain existing relationships and grow share of business.
- Payroll, taxes responsiblitites.
Education
Bachelor of Science - Applied Psychology
Cornerstone University
Associate of Applied Science - Paralegal Studies
Kellogg Community College
Battle Creek, MISkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Active listening
- Interpersonal skills
- Conflict resolution
- Adaptability
Certification
- Notary Public License - Michigan Secretary of State or Equivalent Authority.
- Kitchen Management Certification
- Proficient in Microsoft Office
Timeline
Associate Pastor/Director
Victory Life Church
03.2012 - 01.2025
Substitute Teacher, K-12
Harper Creek Schools
09.2005 - 06.2014
Office Manager
Battle Creek Education Association
01.1996 - 08.2014
Sales Manager
Flint Diamond Company
07.1989 - 12.1997
- Notary Public License - Michigan Secretary of State or Equivalent Authority.
- Kitchen Management Certification
- Proficient in Microsoft Office
Bachelor of Science - Applied Psychology
Cornerstone University
Associate of Applied Science - Paralegal Studies
Kellogg Community College
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