Diane Miller-Whisenhunt
Bonner Springs,KS
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
OA/DA Coordinator
Thomas Transfer & Storage (United Van Lines)
01.2011 - 12.2023
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Enhanced customer satisfaction by providing timely and accurate home deliveries.
- Coordinated with clients to schedule home deliveries, ensuring customer preferences were met while adhering to strict timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Education
General Education Diploma -
Wichita Area Technical College
Wichita10.1999
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Scheduling and calendar management
- Staff Supervision
- Accounts reconciliation
- Multitasking and Organization
- Microsoft Office
- Team Leadership
- Phone and Email Etiquette
- Handling Complaints
- Customer Service Management
- Office Management
- Inventory Management
- Accounts Payable and Receivable
- Schedule Preparation
- Customer Relations
- Problem-Solving
- Store Opening and Closing
- Friendly and Positive
- Cash Management
- Retail Inventory Management
- Data entry proficiency
- Collections background
- Payment posting
- Multitasking
- Billing and Invoicing
- Relationship Building
Timeline
OA/DA Coordinator
Thomas Transfer & Storage (United Van Lines)
01.2011 - 12.2023
General Education Diploma -
Wichita Area Technical College
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