Diane Mitchell
Toledo,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CSR/Technical Support Representative
Buckeye Broadband
09.2021 - Current
- Company Overview: Buckeye Broadband is a local broadband and cable company that provides affordable high speed internet, cable TV, and home phone packages in Toledo
- I answer incoming calls and assist customers with bills and internet/cable services
- Buckeye Broadband is a local broadband and cable company that provides affordable high speed internet, cable TV, and home phone packages in Toledo
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Customer Service Engagement Rep.
American Frame
10.2020 - 07.2021
- Worked in the customer service dept assisting customers with their order and the different frames and printing options that we offer
- I place orders and answer emails and assist the warehouse with orders
Asst. Manager
Lock it up Self Storage
07.2020 - 10.2020
- I assisted the managers in maintaining the office and helping customers with their storage needs
Billing Dept. and Call Center Representative
Freight Rite Trucking Company
09.2019 - 07.2020
- Checked and rechecked Bill of Ladings for payment for the drivers and Truck teams
- I assist the GM with incoming calls from customers who have deliveries from our drivers to customers who are having appliance delivered from our truck drivers
- Also, I help the drivers with customers If not at home or if they cant install appliances
Operations Assistant
DHL Supply Chain
10.2017 - 09.2019
- Assist with the daily operations of the supply chain by helping Dispatch with incoming and outgoing paper work that must be processed for the suppliers we assigned daily freight to carrier base to meet delivery dates
- The paperwork was assigned to us so the Dock can load the parts and equipment needed for the Truck drivers to go to their next destination
Education
No degree - Business Management
Toledo University
01.2001
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
Timeline
CSR/Technical Support Representative
Buckeye Broadband
09.2021 - Current
Customer Service Engagement Rep.
American Frame
10.2020 - 07.2021
Asst. Manager
Lock it up Self Storage
07.2020 - 10.2020
Billing Dept. and Call Center Representative
Freight Rite Trucking Company
09.2019 - 07.2020
Operations Assistant
DHL Supply Chain
10.2017 - 09.2019
No degree - Business Management
Toledo University
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