Diane Monteverde

• Greeted customers and helped with product questions, selections, and purchases.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Helped customers complete purchases, locate items, and join reward programs.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

• Collaborated with stakeholders to define project objectives and criteria.
• Surveyed clients to ascertain requirements and expectations for product.

• · Managed reporting of daily cash position requirements
• Handled cash flow and bank accounts

Responded to vendor and internal employee inquiries

Led the team in developing the Customer Service Team Training Checklist for the A/P Job rotation program

• Developed strong customer service and product knowledge skills to enhance individual and team performance.