Diane Moore

Provided primary customer support to internal and external customers in a fast paced work environment. Managed large work flow processing reservations for Community Use rentals. Documented monies received and applied toward reservations. Reports provided on a schedule to track revenue and monitor past due accounts. Expectations meetings at school sites to connect new and existing clients with school staff in order to foster positive working relationships and meet the needs of customers. Effectively communicated in a team environment to resolve problems. Followed up with clients and offered advice to retain satisfied customers on a day-to-day basis.

Over 6 years experience with Community Use as the liaison between clients, school staff, Central Office staff and vendors. Developed knowledge of internal processing system called Prism allowed for management of large work flow processing reservations. Conveyed guidelines for clients to facilitate the rental process while following board policies. Site visits to meet with clients and school staff, review and inspect fields to address any concerns. Effectively worked with deadlines as part of a team to collaborate, solve problems and provide solutions. Prepared weekly and monthly reports by reviewing past dues and working to collect.

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• Handled check-in and check-out process of library books and materials at circulation desk.
• Trained library volunteers, pages and scheduled Community Use work program.
• Created displays to inform visitors and patrons of book clubs, meetings and special programs.
• Closely monitored computer and front desk visitors to maintain secure and clean environment.
• Provided assistance and support to staff in regard to facility maintenance, security and services.
• Educated patrons on use of reference sources and automated information systems.

• Helped maintain collection by weeding out of date materials.
• Helped children select appropriate reading level library books.
• Assisted media specialist with storytimes and whole class instruction.
• Created bulletin boards to inform visitors and patrons of book clubs, meetings and special programs.
• Scheduled and presented storytime classes.
• Maintained circulation desk for lending periodicals and books to children and staff.

• Maintained circulation desk for lending periodicals and books to children and staff members.
• Helped children select appropriate reading level library books.
• Assisted librarian with conducting library orientations for library use.
• Database entry students and staff
• Trained library volunteers