Diane Moores
Saint Charles,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Enjoy working with customers, learning and executing new processes, and handling financial transactions. Willing to take on added responsibilities to meet management and team goals.
Overview
35
35
years of professional experience
Work History
Senior Living Consultant
Self-employed
08.2020 - Current
- Helped customers navigate choices between service or product choices, with support in meeting goals with scope, costs, and availability timelines. In cases, demonstrated new purchased product features and functionality.
- Prepared pricing agreements for agreed upon scopes of work for in-home services, not outsourced.
- Demonstrated and taught requested in-home features and functionality to address specific customer wants and needs. Examples included smart medical devices, owner's vehicles, cell phones, smart watches, home printers, and television services, sprinkler systems, garage door openers, security systems, for existing or new set-up scopes of work.
- Monitored outsourced services as needed at client homes to advocate for senior clients' needs and contractual agreements. With client permission, worked to resolve any gaps in contractual services.
Head Cashier
Westside Family Church Cafe
03.2013 - 08.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate menu items, and learn of new promotions.
- Performed store opening, shift-change actions and kept accurate shift logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock to meet expected customer demand.
Project Manager, Technical Client Services
Sprint Communications (now Tmobile)
08.1988 - 11.2014
- Maintained client files with sales contracts, records of client interactions, client project plans, product lifecycles, and supporting service processes information.
- Delivered outstanding service to corporate and wholesale clients to maintain and extend relationships and contracts for future business opportunities.
- Built corporate client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with Contracts, Finance and IT departments on invoicing accuracy for applicable products, services, software and logistics.
- Developed and initiated projects, managed costs, and communicated key performance reviews.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
M.S., Certificate - Project Management
George Washington University Business School
2001
Bachelor of Science - Computer And Information Services
DeVry University
Kamsas City, MO1987
Skills
- Technical, Analytical and Critical Thinking
- Interpersonal Communication and Active Listening
- Financial and Contractual Acumen
- Proficient Computer Skills
- Customer Service Focused
- Project Planning and Coordination Skills
- Process Oriented
- Cultural Awareness
- Demonstration and Training Skills
Timeline
Senior Living Consultant
Self-employed
08.2020 - Current
Head Cashier
Westside Family Church Cafe
03.2013 - 08.2019
Project Manager, Technical Client Services
Sprint Communications (now Tmobile)
08.1988 - 11.2014
M.S., Certificate - Project Management
George Washington University Business School
Bachelor of Science - Computer And Information Services
DeVry University