Diane Morton

• Used company software and databases to maintain records of services performed and client conditions.
• Monitored, tracked, and conveyed important client information to appropriate staff to help optimize treatment planning and care delivery.
• Built strong relationships with clients to deliver peer support and case management services.
• Completed case management assessments in accordance with current guidelines to identify challenges and possible needed resources.
• Supported clients with mental support and skill building information.

• Planned, directed and coordinated programs and services.
• Identified areas of improvement to help business achieve goals.
• Collaborated with team members to identify and accomplish agency objectives.
• Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
• Monitored program performance and outcomes for successful delivery of services.
• Participated and organized community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.

• Staffed and supervised Tutoring Center, Writing Center, Academic Coaching and ENLACE after school tutoring program.
• Identified, trained, and paired coaches with students and tracked students coached including numbers of sessions.
• Managed and maintained various tutoring reports including monthly budget reports, time and progress reports, tutoring utilization reports, student satisfaction and success reports, and training reports.
• Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
• Served as student mentor and coach for students when academic problems and personal adjustment issues arose.
• Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.

• Collaborated with faculty, staff and students to identify and address institutional challenges.
• Implemented strategies to increase student engagement and retention.

• Acquired and demonstrated content knowledge regarding specific methods, credentials, and certificate coaching programs to build a new coaching culture.
• Created, implemented and facilitated Canvas training courses on coaching methods and procedures.
• Facilitated coaching functions, ensuring smooth running of all events and training by providing guidance, support and leadership.
• Identified individual student areas of challenge and used available resources to improve student success.
• Communicated regularly with Director(s), advisors, facility, Financial Aid services, and multiple departments to promote student retention and success that addressed concerns.

• Organized all functions of the Adult Education (AE) Program and the Center for Student Success (CSS) in accordance with federal, state, and institutional policies and guidelines.
• Exercised functional authority to plan, organize, control, and integrate completion of projects within CSS.
• Prepared purchase requisitions and maintained all department
  inventories including testing materials, office supplies and equipment for the programs under CSS Director, which included Testing and Tutorial Services.
• Conducted enrollment analysis. research information and provided reports for internal and external requests.

• Created customized data reporting templates based on specific student data, incorporating optional variables to expand re-usability potential.
• Validated integrity and completeness of data used in LACES NexGen database (Literacy, Adult, and Community Education System)

• Maintained physical and database files, and tables to prevent data loss.
• Collaborated with Director to understand and meet goals and program requirements.
• Served as an integral member of Adult Education with coaching services to support student retention.