Diane Nation

• Reviews, revamps and oversees development and implementation of quality educational programs.
• Prepares action plans to address concerns discovered through surveys, evidence based practice, classroom observations, and conversations with stakeholders.
• Promotes and educates high reliability organization goals and just culture.
• Implemented and restructured patient safety program from CPI to Handle with Care to control and de-escalate situations.
• Observes instructors and students in classrooms to gather data and improve instruction.
• Serves on community advisory boards to develop initiatives for student recruitment and refresh curriculum with key stakeholders.
• Validates, monitors, and coaches at-risk employees, students, and instructors to ensure delivery of safe high quality patient care.
• Develops engaging and effective curriculum for employees, volunteers, physicians, and community organizations to enhance knowledge and skills.
• Leads and participated in evidence-based practice project implementations, employee competency development, and simulation activities across diverse healthcare employees.
• Facilitates learning through eLearning platform and classroom instruction to variety of learners.
• Directs day-to-day operations of hospital education program and American Heart Association Training Center including supervising support staff to delegate assignments and evaluate performance.
• Confers and resolves education-related issues and problems with students, parents, and school officials. Responsible for clinical rotations for 300 students and 24 instructors. Serves on 7 collegiate and 4 high school advisory boards.
• Maintains program files, records, databases and websites to gather research and prepare and submits completion compliance reports.
• Assists with grants and other sources of funding for community educational programs and projects.
• Plans, administers and controls budgets, monitors overhead, prepare budgets and directs spending and resources to support fiscal efficiency for Education and Patient Response Center.
• Establishes and updates objectives and tools for overall program and each department to enhance operations.
• Creates strategies to engage and recognize staff.
• Maintains actively engaged Patient Response Center team to facilitate communication including PBX operations, emergency communications, utilizing AIOENX program for patient calls, and maintains security for Women and Children's Department.

• In partnership with PRMC and Turner Pipe, created Nurse Navigator program to provided information regarding disease processes, healthy lifestyles, health system appointment navigation resulting in decreased insurance claims.
• Synchronized care with multidisciplinary team to promote timely follow-up treatment and supportive care recommendations for industry employees.
• Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care, and promote continuity.
• Lead community advocate meetings and training for industry staff of 500 workers to make healthcare more accessible to local community.
• Built partnerships with local agencies and groups to assist with patient care, support, or educational needs.
• Offered exceptional personalized care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Managed Employee Health Care for 800+ FTE
• Communicated with multidisciplinary teams to plan, implemented and enhanced strategies to prevent employee injuries.
• Quickly responded to situations impacting safety and security to unit.
• Sustained quality standards by performing routine employee safety audits and upholding internal and industry best practices.

• Delivered and documented outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion, ensuring inclusion of patient's desires and individual needs and rights.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans for medical/surgical, cardiac, oncology, critically ill, and emergent patients.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Cared for 1-3 ICU patients, 6-7 Med/Surgical patients, and managed 6 bed ER.

• Organized and executed robust, creative experiential marketing events using digital strategies, print advertising and word of mouth tactics.
• Coordinated with referral base to drive customer engagement to be Home Health of choice for patients in Southeast Oklahoma and Northeast Texas.
• Analyzed market trends and competitive landscape to understand opportunities and potential value.
• Partnered and mentored regional marketing representatives to create innovative strategies to drive customer choice in addition to physician preference.
• Provided continuing education programs for physician office staff.
• Increased number of physicians referring by 20%.

• Developed and organized patient care programs, policies and procedures that enabled assessment and evaluation of patients' wound care needs.
• Recruited, hired, and trained all staff, providing direct supervision with ongoing staff development for integrated team including physicians to provide exceptional wound management.
• Facilitated design and development of wound care standards based on evidence based practice.
• Implemented mechanisms to maintain financial viability of wound care services.
• Direct day-to-day marketing, administrative and operational functions for outpatient wound care service line.
• Produced monthly financial reports including income statements, balance sheets and cash flow statements for presentation to board of directors.
• Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
• Assessed healing rate metrics and adjusted operational plans to uphold quality standards.
• Increased healing rates and patient satisfaction to >90%.

Refer Travel Nurse 2009

• Tenure began as Cardiac Cath Lab RN implementing multiple PI projects
• Promoted to House Supervisor requiring adapting swiftly to changing work challenges, allocating staff, resolving patient care issues, coordinating emergency crisis, and maintaining level of quality patient care.
• Served as ICU Manager directing clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies leading to safe and quality patient care.
• Engaged with Nursing Services in role of Project Coordinator to promote process improvement, deliver customer service training, staff development for identified needs, and ensured regulatory readiness for nursing.
• As Director of Medical, Surgical, & Oncology led diverse team of professionals to improve patient satisfaction from 15th to 95th percentile.
• Empowered front line team members to research and develop evidence based research in to patient care related to CLABI, CAUTI, and wound care.
• Collaborated with Oncology Medical Director to implement multidisciplinary oncology services.
• Maintained fiscal responsibility.
• Led and mentored cohort of 6 new graduate RNs to provide certified oncology care.

• Began career as Nurse Tech in ICU. Completed GN residency in ICU. Fulfilled one year requirement of ICU experience prior to promotion to Cardiac Cath Lab Circulating RN.
• Ended tenure with this organization collaborating with Dr. Joseph Rizzo establishing cardiology clinic with locations in two states. Increased patient practice from 1 to 200 patients.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care