Diane Ngo
Garden Grove,CA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/ Receptionist
American Financial Network
06.2024 - Current
- Assist the HR department, Legal Department, Accounting Department, and Upper Management in the following
- Receive mail and disburse to the appropriate department
- Assist in sending out documentation to clients and ensure that it is received in a timely matter
- Assist in arranging travel plans
- Coordinating company events, ensuring all company supplies are well stocked, answer and direct multiple phone calls and route to the appropriate person
- Maintain filing systems for documents
- Maintaining office databases and filing systems
- Practice interpersonal communication in a variety of settings
Post Closing Funder
American Financial Network
04.2020 - 12.2023
- Perform a detailed post-closing analysis of closed loans to determine compliance with agency and investor guidelines
- Contact customers in regards to missing/unsigned documents and insurance discrepancies
- Configurate notary and title signings with the customers
- Analyze multiple data, verify and cross-reference information to ensure file is in good standing and in audit complete status (ready to ship)
- Clear any and all conditions received from investors in a timely matter so the loan could be purchased within the commitment expiration date
- Collaborate with other departments to ensure all issues are resolved
- Perform daily file management specific to investor's preference
- Manage and follow-up on personal pipeline to ensure files are processed in proper and timely matter
- Lead team meetings using Microsoft Word and Microsoft Teams
- Create letter templates using Microsoft Word
- Occasionally cover for our Wire Desk and Collateral Desk when needed
- Misc tasks assigned by management
Team Member
Salt & Straw
12.2018 - 04.2020
- Handled cash flow and counting registers
- Maintained a positive attitude in a fast-paced environment
- Ensured all merchandise and inventory was accounted for and appropriately displayed
Junior Account Manager
Royal Pacific Funding
12.2019 - 02.2020
- Ensured that the funding and clear to close lists were accurate
- Conduct VVOEs and ensured that they were done in a timely matter
- Collaborate with my team on agent screens using Microsoft Excel / Word
Team Member
Wetzel's Pretzels
08.2016 - 12.2018
- Provided exceptional customer service to ensure guests have a memorable experience
- Adapted and rotated daily within a fast-paced environment
- Supported inventory shifts by strategically delegating tasks to other team members
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2018
Skills
- Vietnamese
- Microsoft Word
- Microsoft Excel
- Encompass
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Clerical Support
- Documentation and Recordkeeping
Timeline
Administrative Assistant/ Receptionist
American Financial Network
06.2024 - Current
Post Closing Funder
American Financial Network
04.2020 - 12.2023
Junior Account Manager
Royal Pacific Funding
12.2019 - 02.2020
Team Member
Salt & Straw
12.2018 - 04.2020
Team Member
Wetzel's Pretzels
08.2016 - 12.2018
High School Diploma -
Garden Grove High School
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