Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diane Nielson

Salt Lake City

Summary

Dynamic retired Advanced Medical Support Assistant from George E Whalen Medical Center, skilled in patient management and appointment scheduling. Proven ability to enhance workflow coordination and maintain HIPAA compliance, ensuring optimal patient care. Recognized for training staff and improving operational efficiency in high-pressure environments.

Overview

26
26
years of professional experience

Work History

Retired Advanced Medical Support Assistant with the Emergency Room

George E Whalen Medical Center
07.2016 - 12.2022
  • Anticipate the needs of others: patients, staff, administrative staff, and all co-workers to be available to assist in any manner, be it directions, phone extensions, and technology.
  • Determine the nature of calls and respond appropriately or directing to the appropriate resource.
  • Currently timekeeper for a 24hr emergency room consisting of over 60 person staff of various, ever-changing work schedules. Run exception report and corrections in a timely manner and according to established guidelines and procedures.
  • Being a liaison for the cardiology staff adding consults were needed for EKG, travel, and where needed.
  • Liaison to other access measures of assigned record keeping to ensure compliance with correct encounter closures.
  • Facilitate office supply ordering and track orders.
  • Advanced experience in managing both incoming patients and patients within the emergency room to ensure staff and patients continue through the process with health and safety goals in mind to progress through to a healthy outcome and discharge.
  • Support fellow MSA's and staff to open/close appointments/encounters to ensure the hospital billing is utilized to the best of its ability.
  • Control flow throughout the hospital by continuing to familiarize me with and actual locations of services we provide.
  • Maintain handling of patient information per current Privacy and HIPPA rules and regulations to schedule, admit, discharge, and code.
  • Training of staff/msa's/psa's during the first COVID testing area. Working with staff to quickly modify and adapt to the environment with events as they unfold.
  • Adapt, distribute and balance the workload among employees. Working as a liaison as their work levels become apparent to distribute workloads. Work with staff and their work ethics to provide the best work environment for staff and patients.
  • Assist with liquid measures as the assignments dictate throughout the day.
  • Continuously work with fellow staff members to best maintain a balance of harmony throughout the minute-to-minute needs of the ER to assist in a workflow suited to the needs of each acuity of the patients and staff.
  • Training fellow MSA's(medical support assistants) and maintaining review updates to ensure all in the group remain up to date as the day-to-day issue/adjustments evolve.
  • Using work orders and IT orders to help staff correct errors and repair equipment needed to ensure care for the rooms, and computer software and hardware needed to maintain safety and care.

Medical Support Assistant

Salt Lake City Veterans Affairs Hospital
Salt Lake City
07.2012 - 01.2016
  • Manage the Patient flow and care by scheduling appointments for Hematology Oncology, AMU, Pain Management and Palliative care, and 20 other clinics.
  • Constant communication with Providers and Nurse Staff to ensure a professional environment during clinic hours, via writing notes in CPRS, scheduling, and canceling appointments.
  • Making, canceling, and coordinating patient appointments.
  • Set priorities for the day to ensure consult, electronic waits list, and recall lists are completed promptly.

Medical Support Assistant

Salt Lake City Veterans Affairs Hospital
Salt Lake City
07.2009 - 01.2012
  • Data management of departmental files, patient census, and other recordkeeping systems are established, organized, and maintained to aid in efficient and accurate retrieval of information.
  • Prepares both inpatient and outpatient records according to policy.
  • Accurately and efficiently performs clerical duties related to patient care.
  • Accurately recorded physician's orders on a variety of records.
  • Consistently responding to the requests and needs of staff, patients' families, and external contacts in a timely and courteous manner.
  • Receiving and relaying messages from phones, and via web messaging to the patients, staff, families, and supervisor accurately and within an acceptable time.
  • Meets policy standards regarding patient confidentiality. Receives patients, families, and visitors and answer routine questions, and direct them to the appropriate care provider as necessary.
  • Provides a variety of services on more than one unit to support efficient daily operations including orders, keeps an accurate record of supplies, types, and files various reports. Maintains an orderly work environment.
  • Other specific duties include establishing and maintaining timekeeping for the nursing/health tech/ICT's and MSA staff.
  • I assist staff with on-coming and off-going shift paperwork (reports and shift-to-shift information sheets) update the patient boards, contact needed doctors/interns/various departments. Maintain and update forms as needed.
  • Escort patients to various appointments. Retrieve anything that is needed for the patients, nurses, or other hospital staff.
  • Keep other departments updated as to the patient's requirements either of staff and timing of different tasks as in needs of the treating specialties.

Heavy Equipment Operator

Diamond Tree Experts
Salt Lake City
10.2007 - 03.2009
  • Heavy equipment operation of all manners of excavators and various attachments in the use of tree removal, land clearing and demolition.
  • Responsible for all aspects of permitting, coordination, disposal and recycling of all demolition debris.
  • Scheduling for operating, maintenance, and repair of heavy equipment and attached of owned, leased and/or sub-contracted equipment needed to complete multiple projects at any given time.
  • Confident with all manner of electric and hand tools including but not limited to chainsaws, chop saw, sanders, grinders, etc.

Heavy Equipment Operator

ENTACT Services, LLC
Houston
01.2004 - 10.2006
  • Heavy Equipment operation of all manners of excavators and various attachments and mini equipment in earth removal, relocation, and decontamination.
  • Complete and assist in all matters of environmental 'superfund' sites.
  • Securing and shoring areas with various carpenter skills.
  • Soil excavations and land clearing completed per EPA and secondary environmental agencies.
  • Read blueprints and bid future projects with a seventy-five percent success rate.

Land and Title Searcher

Griffin Brunson & Perle
Charlotte
05.1997 - 03.2004
  • Focused on all aspects of land and title searches for the law firm mortgage companies and banks for real estate transactions.
  • Completing HUD-1 Statements, loan packages, recording documents through the closings to recording and shipping of loan and closing packages.

Education

Technical or Occupational Certificate -

Applied Technologies
Salt Lake City, UT, United States
06.2009

Associate's Degree - business, marketing

New Hampshire Community College
SanJuan, PR, United States
03.1990

Skills

  • Patient management
  • Appointment scheduling
  • Medical record maintenance
  • HIPAA compliance
  • Workflow coordination
  • Health care administration

References

  • Tiffany Pyle, 801-584-1205, Lauralee.Scott@VA.gov, Professional
  • Aaron Nielson, 801-633-2691, Personal
  • Bryan Moore, 801-584-1205, Professional
  • Morgan Brooks, 904-962-3182, Personal
  • Logan Sorenson, 801-584-1565 ext. 2400, Professional
  • Joe King, 920-209-0745, Personal

Timeline

Retired Advanced Medical Support Assistant with the Emergency Room

George E Whalen Medical Center
07.2016 - 12.2022

Medical Support Assistant

Salt Lake City Veterans Affairs Hospital
07.2012 - 01.2016

Medical Support Assistant

Salt Lake City Veterans Affairs Hospital
07.2009 - 01.2012

Heavy Equipment Operator

Diamond Tree Experts
10.2007 - 03.2009

Heavy Equipment Operator

ENTACT Services, LLC
01.2004 - 10.2006

Land and Title Searcher

Griffin Brunson & Perle
05.1997 - 03.2004

Technical or Occupational Certificate -

Applied Technologies

Associate's Degree - business, marketing

New Hampshire Community College

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