Diane Payne
Telephone,TX
Summary
Experienced with healthcare administration, focusing on operational efficiency, patient care excellence, and team collaboration essential for driving clinic success. Technically skilled medical administrator who utilizes strong organizational and leadership skills to manage clinic functions. Loyal and resourceful professional known for being an outgoing, dedicated team player who can communicate and perform problem-solving techniques to succeed at any task given.
Overview
16
16
years of professional experience
Work History
Clinic Administrator
WellMed at Bonham ~ Dr. Benarji Tegala
11.2023 - 10.2025
- Oversaw daily clinic operations, ensuring efficient workflow, and patient satisfaction
- Successfully managed budgets effectively, controlled costs to maximize profits
- Optimized inventory management to ensure medical/office supplies were readily available
- Obtained high NPS scores through superior customer satisfaction and remarkable problem solving skills
- Enforced adherence with WellMed Policies & Procedures along with CMS laws to maintain compliance relating to all patient/staff HIPPA, safety, and general liability
- Attended regular meetings with Northeast clinical operations Medical Directors to discuss corporate standards/objectives
- Coordinated team building activities and meetings for staff to address challenges, discuss solutions, and share best practices while enhancing morale
- Conducted performance evaluations of staff, fostering professional growth and development
- Implemented electronic health record system, improving data accuracy and accessibility.
Office Manager
Texoma Medical Center ~ Dr. Benarji Tegala
02.2018 - 11.2023
- Coordinated the verification of credentials, licenses, and certifications for healthcare professionals.
- Assisted with medical coding and billing tasks.
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated communication between healthcare providers and patients to improve information flow.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Pharmacy Technician
Brookshire’s Pharmacy
03.2010 - 11.2015
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Processed and dispensed medication accurately per prescription requirements.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Conducted regular audits to ensure accuracy in medication dispensing records.
- Assisted in training new pharmacy technicians on operational procedures and systems.
Education
Associates of Science - Nursing
Paris Junior College
Paris, TX2005
Animal Science
Texas A&M Commerce
Commerce, TX2002
Skills
- Office administration
- Healthcare management
- Reliability
- Customer service
- Multitasking
Timeline
Clinic Administrator
WellMed at Bonham ~ Dr. Benarji Tegala
11.2023 - 10.2025
Office Manager
Texoma Medical Center ~ Dr. Benarji Tegala
02.2018 - 11.2023
Pharmacy Technician
Brookshire’s Pharmacy
03.2010 - 11.2015
Associates of Science - Nursing
Paris Junior College
Animal Science
Texas A&M Commerce