DIANE OEUR
WICHITA,KS
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
21
21
years of professional experience
Work History
Sales Associate
Salon Service Group
Wichita, KS
03.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales Manager
Thai House
Wichita, KS
07.2003 - 06.2023
- Developed and implemented sales strategies to increase market share.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Updated computer systems with new pricing and daily food specials.
- Trained new employees to perform duties.
Makeup Artist
MAC Cosmetics
Wichita, KS
12.2014 - 11.2018
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Conducted demonstrations at cosmetic counters to promote new products.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
- Developed customized facial treatments utilizing various methods like contouring or highlighting.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Adhered strictly to safety protocols while using hazardous materials such as chemicals or dyes.
- Promoted sales events and product launches to customers.
- Handled appointment booking, canceling and rescheduling.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Maintained inventory levels by stocking, rotating and replenishing units.
- Used sales tactics and persuasion to meet goals.
- Checked physical inventory to maintain product stock levels.
- Reported product issues or inconsistencies to supervisor.
- Developed new styles and techniques.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Education
Master Aesthetician
Crave Beauty Academy
Wichita, KS03-2015
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Inventory Control
- Product Sales
- Customer Needs Assessment
- Sales Development
- Payment Processing
- Product Promotions
- Cash Register Operation
- Retail merchandising expertise
- Cash Handling
- Merchandising knowledge
- Store Opening and Closing
- Problem-Solving
- Multi-tasking strength
- Teamwork and Collaboration
- Stocking and Receiving
- Listening Skills
- Problem-solving skills
- Cash Handling Accuracy
- B2B sales and customer service
- Customer Service
- Product Knowledge
- Inventory Management
- Customer Assistance
- Store Organization
- Team Leadership
- Decision-Making
- Register Opening and Closing
- Cash Drawer Management
Timeline
Sales Associate
Salon Service Group
03.2023 - 04.2024
Makeup Artist
MAC Cosmetics
12.2014 - 11.2018
Sales Manager
Thai House
07.2003 - 06.2023
Master Aesthetician
Crave Beauty Academy