Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Diane Olthoff

Snohomish,WA

Summary

Proven customer service expert from Carters Oshkosh, adept in teamwork and problem-solving, significantly enhancing customer satisfaction. Leveraged listening and multi-tasking skills to efficiently manage financial transactions and reservations, fostering customer loyalty and operational excellence. Demonstrates a unique blend of excellent people skills and time management, driving positive outcomes in high-stress environments.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

31
31
years of professional experience

Work History

Sales Associate

Carters Oshkosh
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Reservation Agent

Holland America Line
04.1994 - 01.2001
  • Coordinated with team members to ensure smooth booking processes.
  • Handled customer inquiries regarding reservations and travel arrangements.
  • Assisted customers in modifying existing bookings or making new reservations.
  • Utilized reservation systems to manage and track bookings.

Education

No Degree -

Shoreline Community College
Seattle, WA
09-1992

High School Diploma -

Shorewood High School
Seattle
06-1991

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual

Languages

Norwegian
Limited Working

Timeline

Sales Associate

Carters Oshkosh
11.2023 - Current

Reservation Agent

Holland America Line
04.1994 - 01.2001

No Degree -

Shoreline Community College

High School Diploma -

Shorewood High School

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Diane Olthoff