Diane Onofrio
Prescott,AZ
Summary
Looking for remote work that will utilize my quality improvement skills. Most of my career has been spent in behavioral health and services for the homeless and other displaced populations.
Highly skilled in quality and compliance oversight, technical assistance, process and performance improvement, homeless services, behavioral health, coordination and development of training, quality assurance, program development, policy development, crisis management, complaints and grievances, case management and direct services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer National Peer Reviewer and Member of the
COUNCIL ON ACCREDITATION (COA)
03.2009 - Current
Performance Improvement Manager
QUAIL RUN BEHAVIORAL HEALTH
11.2022 - 11.2023
Program Manager
PEOPLE ASSISTING THE HOMELESS (PATH)
04.2021 - 11.2022
Performance Improvement Coordinator / Data Analyst
SOUTHWEST HEALTH SYSTEMS
11.2020 - 09.2022
Manager of Quality Assurance
Mingus Mountain Academy
08.2018 - 08.2020
Quality Manager
BANNER UNIVERSITY FAMILY CA Medicaid PlanRE
06.2017 - 03.2018
Compliance, Performance and Quality Improvement Co
ARIZONA’S CHILDREN ASSOCIATION
08.2013 - 06.2017
Urban Outreach
Tempe First United Methodist Church
07.2010 - 05.2015
Call Center - Lead Claims Supervisor
California Casualty Insurance
06.2011 - 06.2014
Education
Bachelor of Arts - Human Services
Prescott College
Prescott, AZMaster of Arts - Counseling And Human Relations
Northern Arizona University
Flagstaff, AZMaster of Arts - Nonprofit Management
Regis University
Denver, CO05.2016
Skills
- Open-mindedness
- Subject matter expertise
- Cross-cultural sensitivity
- Ethical integrity
- Decision-Making
- Relationship Building
- Training and mentoring
- Microsoft Office
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Writing proficiency
- Constructive Feedback
- In-Person and Telephone Interviewing
- Policy Interpretation
- Report Preparation
- Procedure Compliance
- Technical knowledge
- Conflict Resolution
- Recruitment and hiring
- Complaint Handling
- Employee Relations
- Employee Hiring
- Personnel Management
- Training development
- Data Analysis
- Talent management
- New Hire Orientation
- Performance Appraisal
- Employee Investigations
- Policy Development
- Policy and Procedure Writing
- Database Maintenance
Certification
Lean Six Sigma, Yellow Belt
Timeline
Performance Improvement Manager
QUAIL RUN BEHAVIORAL HEALTH
11.2022 - 11.2023
Program Manager
PEOPLE ASSISTING THE HOMELESS (PATH)
04.2021 - 11.2022
Performance Improvement Coordinator / Data Analyst
SOUTHWEST HEALTH SYSTEMS
11.2020 - 09.2022
Manager of Quality Assurance
Mingus Mountain Academy
08.2018 - 08.2020
Quality Manager
BANNER UNIVERSITY FAMILY CA Medicaid PlanRE
06.2017 - 03.2018
Compliance, Performance and Quality Improvement Co
ARIZONA’S CHILDREN ASSOCIATION
08.2013 - 06.2017
Call Center - Lead Claims Supervisor
California Casualty Insurance
06.2011 - 06.2014
Urban Outreach
Tempe First United Methodist Church
07.2010 - 05.2015
Volunteer National Peer Reviewer and Member of the
COUNCIL ON ACCREDITATION (COA)
03.2009 - Current
Bachelor of Arts - Human Services
Prescott College
Master of Arts - Counseling And Human Relations
Northern Arizona University
Master of Arts - Nonprofit Management
Regis University
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