Diane Orozco
Medical Administrative Assistant
Colton,CA
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict. Currently in University striving towards a Bachelors in Science while Majoring in Pre-Medicine and minoring in Medical and Health Humanities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families, and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Overview
9
9
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Medical Administrative Assistant
Valley OBGYN Medical Group
Hemet, CA
Oct.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Collaborated with the interdisciplinary team on special projects or initiatives aimed at improving overall office efficiency and enhancing the patient experience.
Family Babysitter
A&D Investment Group
Jan.2015 - Jun.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Led indoor and outdoor activities to entertain and occupy children.
- Helped children learn how to complete small chores appropriate for their age level.
- Assisted older kids with homework, school projects, and chores.
- Assisted children with homework assignments and special projects across different subjects.
- Took children to extra-curricular activities and on outings to approved locations.
- Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Guided school homework and read bedtime stories to support development.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
- Monitored children's play activities to verify safety.
- Established and maintained a safe play environment for children.
- Engaged with children on an individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners, and personal hygiene.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning, and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Assisted with light housekeeping duties as well as running errands.
- Supervised children on the playground to help develop physical and social skills.
- Provided developmentally appropriate activities for children.
- Promoted language development skills through reading and storytelling.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Stayed current on toy and child-related recalls and safety warnings.
- Transported children to and from activities using personal or family vehicles.
- Coordinated playdates and outings to meet children's physical and social needs.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Identified warning signs of emotional and developmental problems in children.
Volunteer
Immaculate Conception Catholic Church, Colton
Feb.2016 - Feb.2023
- Assisted with special events and programs.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Sourced and distributed food and supplies to those in need.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals with tools and resources necessary for healing.
- Tutored at various competency levels to help people with reading, math, and writing skills.
- Developed construction skills by participating in several home builds.
- Educated young people about strategies for driving discussions and promoting social changes.
- Taught Sunday school classes to impart values of faith.
- Organized weekly youth activities for increased church engagement.
- Assisted congregation members with planning and delivering personalized weddings, christenings, and funerals.
- Assisted with fundraising activities.
- Participated in religious ceremonies and events.
- Supported religious leaders in performing various duties.
- Attended meetings with religious leaders.
- Developed and implemented educational programs for youth.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Trained 20 new missionaries on effectively sharing the word of Christ in troubled communities.
- Took an active role in patient and family planning, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Cultivated a strong network of providers delivering necessary assistance to the youth community.
- Helped create a comprehensive program to meet children's needs.
Tutor Volunteer
Colton High School; Colton Middle School
Aug.2017 - May.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Conducted group tutoring sessions to help students engage in active learning and critical thinking skills.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed methods to motivate and engage students in learning.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Supported students in the development of critical thinking skills and perseverance to persist with challenging tasks.
- Used a variety of teaching methods to successfully help a wide range of students.
- Conducted review sessions to help students prepare for tests.
- Conducted tutoring sessions at schools, homes, and public spaces.
- Led tutoring workshops for groups of students with related tutoring needs.
- Assisted students with homework using the curriculum and materials provided by the program.
- Taught study skills and other methods for test preparation.
- Guided students in English, Mathematics, Writing, History, Economy, Extracurricular activities, Sciences, and any other class by reviewing students' textbooks and materials.
- Aided students with planning and preparation for class projects.
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes, and discussions.
- Identified areas of educational opportunity and developed educational plans with activities to promote comprehension.
English Teacher's Assistant
Colton Middle School
Aug.2016 - Jun.2018
- Promoted a positive and safe environment for student learning.
- Assisted in the preparation of classroom and instruction materials.
- Set up classroom equipment and organized activities.
- Worked collaboratively to support student independence, empowerment, and learning.
- Provided instruction and support under the supervision of a teacher.
- Mentored and tutored individual students needing additional help.
- Copied, organized, and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations, or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories, and on field trips for unsafe or rule-breaking concerns.
- Developed materials for classroom teachers to support instruction, lab work, or in-class activities.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Pre-Medicine And Biology
University of California, Riverside
Riverside, CA06.2027
High School Diploma -
Colton High School
Colton, CA05.2023
Skills
- Home Chores
- Healthy Diets
- Plates Presentation
- Language Development
- Administering Medicines
- Daycare Management
- Upholding Discipline Rules
- Positive Reinforcement Methods
- Dietary Needs
- Age-Appropriate Recreational Activities
- Allergy Understanding
- Educational Materials
- Regulations Oversight
- Age-Appropriate Routines
- Emergency Services
- Family Support
- Incident Reports
- Scheduling Medical Appointments
- Mobile Devices
- Behavior Modification Techniques
- Language Problems
- Maintaining Safe Environment
- Creating Good Habits
- Homework Support and Assistance
- Chemical Cleaners
- Emotional Development
- Praise and Encouragement
- Behavior Modeling
- Child CPR
- Assignment and Project Coordination
- Running Errands
- Exercise and Outdoor Activities
- Activity Planning
- Teaching Empathy
- Promoting Good Behavior
- Emergency Situations
- Educational Strategies
- Learning Skills Development
- Keeping Children Safe
- Self-Confidence Development
- Complex Problem-Solving
- Team Support
- Following Directions
- Child Supervision
- Responsible Driver
- Charting Expertise
- Patient Feeding
- Customer Service
- Infectious Diseases
- Wound Care and Irrigation
- Medications Familiarity
- CPR Certified
- Mobility Assistance Needs Understanding
- Behavior Modification
- Needs Assessment
- Compassionate Care
- Relaxation Techniques
- Behavior Management Techniques
- Social Skills
- First Aid
- Emotional Support
- Instructional Techniques
- Treatment Planning
- Group Activities
- Individualized Education Plans
Certification
- CPR Certified - [01/31/23 -01/2025]
- Able to Identify Bloodborne Pathogens
- Basic Life Support Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Positively influenced kids with behavior issues, improving family quality of life.
- Received consistent positive remarks for quality of care.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Administrative Assistant
Valley OBGYN Medical Group
Oct.2023 - Current
Tutor Volunteer
Colton High School; Colton Middle School
Aug.2017 - May.2020
English Teacher's Assistant
Colton Middle School
Aug.2016 - Jun.2018
Volunteer
Immaculate Conception Catholic Church, Colton
Feb.2016 - Feb.2023
Family Babysitter
A&D Investment Group
Jan.2015 - Jun.2023
Bachelor of Science - Pre-Medicine And Biology
University of California, Riverside
High School Diploma -
Colton High School
- CPR Certified - [01/31/23 -01/2025]
- Able to Identify Bloodborne Pathogens
- Basic Life Support Experience
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