Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Diane Orozco

Medical Administrative Assistant
Colton,CA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Diane Orozco

Summary

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict. Currently in University striving towards a Bachelors in Science while Majoring in Pre-Medicine and minoring in Medical and Health Humanities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families, and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.

Overview

15
years of professional experience
1
Certificate
2
Languages

Work History

Valley OBGYN Medical Group

Medical Administrative Assistant
10.2023 - Current

Job overview

  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Greeted patients and provided required paperwork to facilitate services.
  • Maintained and updated patient records for accurate, current medical histories.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Followed up with insurance companies to secure timely payment.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used Prognosis to schedule appointments for doctor visits and procedures.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.

Valley OBGYN Medical Group

Medical Assistant
10.2023 - Current

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Increased efficiency in office by implementing digital filing system for patient records.

Immaculate Conception Catholic Church, Colton

Volunteer
02.2013 - Current

Job overview

  • Assisted with special events and programs.
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Sourced and distributed food and supplies to those in need.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented the organization positively and professionally while providing the community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals with tools and resources necessary for healing.
  • Tutored at various competency levels to help people with reading, math, and writing skills.
  • Developed construction skills by participating in several home builds.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Taught Sunday school classes to impart values of faith.
  • Organized weekly youth activities for increased church engagement.
  • Assisted congregation members with planning and delivering personalized weddings, christenings, and funerals.
  • Assisted with fundraising activities.
  • Participated in religious ceremonies and events.
  • Supported religious leaders in performing various duties.
  • Attended meetings with religious leaders.
  • Developed and implemented educational programs for youth.
  • De-escalated and resolved conflicts between local peoples and missionary representatives.
  • Trained 20 new missionaries on effectively sharing the word of Christ in troubled communities.
  • Took an active role in patient and family planning, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Cultivated a strong network of providers delivering necessary assistance to the youth community.
  • Helped create a comprehensive program to meet children's needs.

A&D Investment Group

Family Babysitter
01.2011 - 12.2022

Job overview

  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned the home after activities by picking up toys and straightening up the room.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Helped children learn how to complete small chores appropriate for their age level.
  • Assisted older kids with homework, school projects, and chores.
  • Assisted children with homework assignments and special projects across different subjects.
  • Took children to extra-curricular activities and on outings to approved locations.
  • Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Guided school homework and read bedtime stories to support development.
  • Planned fun outings and educational activities to keep children entertained.
  • Administered medications, following strict instructions from parents and medical labels.
  • Provided safe transportation to and from school and extracurricular activities.
  • Monitored children's play activities to verify safety.
  • Established and maintained a safe play environment for children.
  • Engaged with children on an individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners, and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Supervised children engaged in physical activity, learning, and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Supervised children on the playground to help develop physical and social skills.
  • Provided developmentally appropriate activities for children.
  • Promoted language development skills through reading and storytelling.
  • Organized activities that enhanced children's physical, emotional, and social well-being.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Transported children to and from activities using personal or family vehicles.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Identified warning signs of emotional and developmental problems in children.

Colton High School; Colton Middle School

Tutor Volunteer
08.2017 - 05.2021

Job overview

  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Conducted group tutoring sessions to help students engage in active learning and critical thinking skills.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Developed methods to motivate and engage students in learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Supported students in the development of critical thinking skills and perseverance to persist with challenging tasks.
  • Used a variety of teaching methods to successfully help a wide range of students.
  • Conducted review sessions to help students prepare for tests.
  • Conducted tutoring sessions at schools, homes, and public spaces.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Assisted students with homework using the curriculum and materials provided by the program.
  • Taught study skills and other methods for test preparation.
  • Guided students in English, Mathematics, Writing, History, Economy, Extracurricular activities, Sciences, and any other class by reviewing students' textbooks and materials.
  • Aided students with planning and preparation for class projects.
  • Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes, and discussions.
  • Identified areas of educational opportunity and developed educational plans with activities to promote comprehension.

Colton Middle School

English Teacher's Assistant
08.2016 - 06.2018

Job overview

  • Promoted a positive and safe environment for student learning.
  • Assisted in the preparation of classroom and instruction materials.
  • Set up classroom equipment and organized activities.
  • Worked collaboratively to support student independence, empowerment, and learning.
  • Provided instruction and support under the supervision of a teacher.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized, and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations, or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories, and on field trips for unsafe or rule-breaking concerns.
  • Developed materials for classroom teachers to support instruction, lab work, or in-class activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

University of California, Riverside
Riverside, CA

Bachelor of Science from Pre-Medicine And Biology
06.2027

University Overview

  • HESA Scholarship Recipient

Colton High School
Colton, CA

High School Diploma
05.2023

University Overview


  • National Honors Society Member
  • Medical Leaders of Tomorrow Member
  • IEFLP Member (Inland Empire Future Leaders Program)
  • National Society of High School Scholars Member
  • Navy Junior ROTC Member
  • Elected Captain of ROTC Drill Team
  • HEAL Member (Health Academy and Leadership)
  • Extracurricular Activities: Volunteer as a Home Health aid for the Elderly
  • Ranked in Top 10% of class
  • National Youth Leadership Forum (NYLF): Medicine Member

Skills

  • Home Chores
  • Healthy Diets
  • Plates Presentation
  • Language Development
  • Administering Medicines
  • Daycare Management
  • Upholding Discipline Rules
  • Positive Reinforcement Methods
  • Dietary Needs
  • Age-Appropriate Recreational Activities
  • Allergy Understanding
  • Educational Materials
  • Regulations Oversight
  • Age-Appropriate Routines
  • Emergency Services
  • Family Support
  • Incident Reports
  • Scheduling Medical Appointments
  • Mobile Devices
  • Behavior Modification Techniques
  • Language Problems
  • Maintaining Safe Environment
  • Creating Good Habits
  • Homework Support and Assistance
  • Chemical Cleaners
  • Emotional Development
  • Praise and Encouragement
  • Behavior Modeling
  • Child CPR
  • Assignment and Project Coordination
  • Running Errands
  • Exercise and Outdoor Activities
  • Activity Planning
  • Teaching Empathy
  • Promoting Good Behavior
  • Emergency Situations
  • Educational Strategies
  • Learning Skills Development
  • Keeping Children Safe
  • Self-Confidence Development
  • Complex Problem-Solving
  • Team Support
  • Following Directions
  • Child Supervision
  • Responsible Driver
  • Charting Expertise
  • Patient Feeding
  • Customer Service
  • Infectious Diseases
  • Wound Care and Irrigation
  • Medications Familiarity
  • CPR Certified
  • Mobility Assistance Needs Understanding
  • Behavior Modification
  • Needs Assessment
  • Compassionate Care
  • Relaxation Techniques
  • Behavior Management Techniques
  • Social Skills
  • First Aid
  • Emotional Support
  • Instructional Techniques
  • Treatment Planning
  • Group Activities
  • Individualized Education Plans

Certification

  • CPR Certified - [01/31/23 -01/2025]
  • Able to Identify Bloodborne Pathogens
  • Basic Life Support Experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Administrative Assistant

Valley OBGYN Medical Group
10.2023 - Current

Medical Assistant

Valley OBGYN Medical Group
10.2023 - Current

Tutor Volunteer

Colton High School; Colton Middle School
08.2017 - 05.2021

English Teacher's Assistant

Colton Middle School
08.2016 - 06.2018

Volunteer

Immaculate Conception Catholic Church, Colton
02.2013 - Current

Family Babysitter

A&D Investment Group
01.2011 - 12.2022

University of California, Riverside

Bachelor of Science from Pre-Medicine And Biology

Colton High School

High School Diploma

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Diane OrozcoMedical Administrative Assistant