Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Osterloo

MITCHELL,SD

Summary

Well versed in accounting practices Comprehensive management and leadership practices Strong public relation skills Success in positions demanding problem solving Strong organizational abilities, coordinating and prioritizing numerous details Demonstrated accuracy and attention to detail Career commitment reflected in concurrent employment and college enrollment Demonstrated versatility and adaptability

Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.

Overview

19
19
years of professional experience

Work History

Financials Support Specialist

Innovative Systems Ltd
08.2024 - 10.2025
  • Provided technical support to end-users, troubleshooting software and hardware issues efficiently.
  • Developed training materials and conducted workshops to enhance team knowledge and skillsets.
  • Streamlined ticketing system processes, improving response times and user satisfaction ratings.
  • Collaborated with cross-functional teams to identify and resolve recurring technical challenges.
  • Assisted in creating documentation for standard operating procedures, ensuring consistency across operations.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

Clerk/Treasurer

Village of Roca
04.2016 - 12.2024
  • Managed village financial operations, ensuring accurate record-keeping and compliance with regulations.
  • Developed and maintained the annual budget, aligning resources with community priorities.
  • Oversaw payroll functions, ensuring timely and accurate processing for all village employees.
  • Implemented cost-saving measures through efficient procurement practices and vendor negotiations.
  • Led community outreach initiatives to enhance public engagement in municipal decision-making processes.
  • Collaborated with local government officials to develop policies that advance community development goals.
  • Collaborated with department heads to develop realistic budgets that aligned with organizational goals.
  • Established internal controls to prevent unauthorized access or misuse of municipal resources effectively reducing instances of fraud.
  • Provided exceptional customer service to residents by addressing inquiries related to tax payments, utility bills, and other municipal fees.
  • Safeguarded municipal funds through proper cash handling procedures and regular bank reconciliations.
  • Ensured compliance with local, state, and federal laws through meticulous auditing of municipal accounts.
  • Assisted in annual budget preparation by compiling financial data and forecasting future expenses.
  • Facilitated prompt vendor payment processing by verifying invoices against purchase orders and contracts before issuing checks or electronic transfers.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Maximized year-end tax benefits by efficiently managing cash flows.
  • Worked with 7 executives to create annual budget and track actual expenses against projected expenses.
  • Used Quickbooks Online to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
  • Oversaw accounts payable and receivable operations for The Village.
  • Worked with both internal and external users to create detailed financial reports.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.

Licensing Administrator/Accounting Specialist

Nebraska Racing & Gaming Commission
06.2006 - 07.2024
  • Perform accounting/payroll/HR/inventory functions for the agency. Prepare Commission meeting materials and transcribe meeting minutes. Prepare, monitor and maintain agency budget, financials and annual reports. Maintain database-licensing system. Maintain agency forms and necessary website information. Provide computer software, hardware and support as needed.
  • Managed licensing applications and renewals, ensuring compliance with regulatory requirements.
  • Conducted audits of licensing records, ensuring accuracy and proper documentation standards.
  • Developed and maintained tracking systems for licenses and certifications to streamline operations.
  • Implemented process improvements that reduced turnaround times for license approvals.
  • Trained junior staff on licensing procedures and best practices to enhance team performance.

Education

Bachelor of Arts - Accounting

Doane College
Lincoln, NE
05.2006

Assoc of Applied Science Degree - Legal

Mitchell Technical Institute
Mitchell, SD
05.1993

Skills

  • Client support
  • Virtual assistance
  • Customer support services
  • Customer relationship management
  • Ticket management
  • Security protocols
  • Mobile device support
  • Application installations
  • Client communication
  • Documentation and reporting
  • Telecommunications

Timeline

Financials Support Specialist

Innovative Systems Ltd
08.2024 - 10.2025

Clerk/Treasurer

Village of Roca
04.2016 - 12.2024

Licensing Administrator/Accounting Specialist

Nebraska Racing & Gaming Commission
06.2006 - 07.2024

Bachelor of Arts - Accounting

Doane College

Assoc of Applied Science Degree - Legal

Mitchell Technical Institute

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Diane Osterloo