Diane Panin
Rockville Centre
Summary
Goal-oriented manager with distinguished experience in retail and sales industries and proven leadership abilities. Expert in increasing productivity, customer satisfaction, and team building, while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
29
29
years of professional experience
Work History
General Manager, Business Development
Elements Massage
01.2013 - Current
- Continually expand the client base by implementing effective business development strategies.
- Identify and pursue valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implementation of creative sales training techniques for new and existing staff to increase revenue and overall success.
- Optimize internal processes to streamline sales operations for improved efficiency and productivity.
- Forge strategic alliances with relevant organizations, expanding the company''s network and influence in the industry.
- Mentor junior team members, fostering a culture of continuous learning and professional development.
- Implementation of data-driven decision-making processes to guide future business growth opportunities effectively.
- Establish performance metrics for measuring success in achieving growth targets, driving accountability throughout the organization.
- Oversees budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
- Champion customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Contribute to industry events and trade shows to showcase products and gather industry intelligence.
- Continue to build relationships with customers and community to establish long-term business growth.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Perform one-on-one meetings with sales team to identify selling hurdles and offer insight into best remedy.
- Compile and analyze data to determine approaches to improve sales and performance.
Manager
IKEA
10.1995 - 10.2002
- Increased team productivity by implementing streamlined processes and effective communication strategies by conducting regular performance evaluations and providing personalized coaching for staff developement. Optimized resource allocation
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Marketing/Management
Manhattan College
The Bronx, NYSkills
- Business Networking
- Staff Management
- Cost and order Management
- Relationship building and management
- Performance Evaluations
- Customer Service
- Training development and mentoring
- Sales strategy development
- Promotional planning
Accomplishments
Voted Manager of the year in 2017 at the National Conference for The Elements Massage Franchise.
INTERESTS
Gourmet cooking, Pickleball, Skiing, Antiquing
Timeline
General Manager, Business Development
Elements Massage
01.2013 - Current
Manager
IKEA
10.1995 - 10.2002
Bachelor of Science - Marketing/Management
Manhattan College