Diane Parsons

• Effective pre-registration, registration and scheduling of multiple patient appointments.
  • Manages the multiple additions and cancellations of patient appointments.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
  systems
  • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
  • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
  • Responsible for entry of patient charges.
  Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self-pay portions.
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  • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
  • Performs check in and check out of patients.
  • Acts as a liaison to the clinical staff.
  • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
  patients from both outside and sister facilities.
  • Acts as a resource for training or mentoring of new team members.
  • Maintains flexibility in work schedule availability that allows the department to change or modify the work schedule to meet departmental needs and on-call responsibilities.
  • Attends and participates in department staff meetings, and attends other meetings as assigned.
  • Represents and participates in department, facility, Patient Financial Services, and corporate committees as requested by the supervisor or department manager.
  Responsible for reviewing and adhering to all corporate, departmental, and education initiatives.

• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems. • Contacts appropriate payers and provider offices, verifying benefits and obtaining and documenting necessary authorizations.
Consistently and constantly reviews the schedules daily, and communicates all changes to the appropriate staff.
• Responsible for the entry of patient charges.
Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self-pay portions.

• Answer multiple phone lines,
• Check in/out patients for a group of 16 doctors, including cath lab, pacemaker, nuclear stress test, PET scans, and Coumadin departments.
• Requested referrals.
• Put on and downloaded Holter monitors.
• Obtain medical records for upcoming appointments.
• Made new and established patient appointments.
• Post charges and settle credit card machines.
• Maintained patients' accounts by obtaining, recording, and updating personal and financial information.
• Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.