Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Diane Patton

Lakeland,FL

Summary

Dynamic professional with extensive experience as a Licensed Agent at GEICO, excelling in contract negotiation and client advocacy. Proven ability in medical office management and patient care, complemented by strong communication and leadership skills. Adept at financial analysis and effective problem-solving, ensuring optimal outcomes for clients and patients alike.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Agent/Customer Service Representative

GEICO
Lakeland, US
11.2024 - Current
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Negotiated contracts and terms, securing favorable outcomes for clients.
  • Facilitated communication between parties to ensure mutual understanding and agreement.
  • Drafted contracts, purchase agreements, closing statements and leases.

Medical Assistant

DDCA
Lakeland, US
06.2024 - 11.2024
  • Back office MA duties
  • Triage
  • Medication reconciliation
  • Vitals
  • HEDIS.

Customer Service Representative

ResultsCX for Wellcare
11.2023 - 04.2024
  • Completing inbound and outbound calls to schedule POS Screening calls.
  • Annual Wellness visits and scheduling all relevant health screenings for member.

Personal Vacation Planner

Carnival Cruise Line
08.2022 - 08.2023

Certified Medical Assistant

Reliance Healthcare Network
Winter Haven, US
10.2017 - 01.2018
  • Quality leadership and team work skills.
  • Effective communication when attempting set goals.
  • Team encouragement.
  • Placing customer service and sales quotas as a main factor of motivation within the store.

Externship Coordinator

Southern Technical College
Auburndale, US
10.2015 - 03.2017
  • Create classroom flow.
  • Instruct students, follow syllabus and school policy.
  • Taught Medical Office Administration.
  • Advised students on billing and coding, insurance verification and proper administrative skills for the medical office.

Full Time MOA Instructor/Externship Coordinator

Southern Technical College
Orlando, US
05.2015 - 03.2017
  • Responsibilities
  • Create classroom flow.
  • Instruct students, follow syllabus and school policy.
  • Taught Medical Office Administration.
  • Advised students on billing and coding, insurance verification and proper administrative skills for the medical office.

Education

Associates - Medical Assistant

Central Florida College
Orlando, FL
10.2008

Skills

  • Experience Administering Injections
  • Phone Etiquette
  • Supervising Experience
  • Transcription
  • Recruiting
  • Information security
  • Customer service
  • Social Work
  • Medical Terminology
  • Medical Office Management
  • ICD-10
  • HIPAA
  • Documentation review
  • Academic Advising
  • Conflict management
  • Medical Billing
  • Employment & labor law
  • Typing
  • Contract negotiation
  • Financial analysis
  • Data interpretation
  • Document drafting

Certification

  • BLS Certification
  • NRCMA
  • Certified Medical Assistant
  • CCMA Certification
  • CPR Certification

Languages

English, Expert

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Licensed Agent/Customer Service Representative

GEICO
11.2024 - Current

Medical Assistant

DDCA
06.2024 - 11.2024

Customer Service Representative

ResultsCX for Wellcare
11.2023 - 04.2024

Personal Vacation Planner

Carnival Cruise Line
08.2022 - 08.2023

Certified Medical Assistant

Reliance Healthcare Network
10.2017 - 01.2018

Externship Coordinator

Southern Technical College
10.2015 - 03.2017

Full Time MOA Instructor/Externship Coordinator

Southern Technical College
05.2015 - 03.2017

Associates - Medical Assistant

Central Florida College

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