Diane Peterson
Las Vegas,NV
Summary
Highly organized candidate with dedication to promoting productivity. Familiar with all aspects of logistics management, including union negotiations. Proficient in technical writing, recordkeeping and interdepartmental coordination. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and public interaction and speaking.
Overview
24
24
years of professional experience
Work History
Receiving Processor, Administrative Receptionist and Business Analyst
THE ANIMAL FOUNDATION
01.2010 - 01.2017
- Revised and updated the Employee Handbook (ongoing assignment)
- Wrote and edited Standard Operating Procedures (SOPs)
- Assumed temporary management of a variety of departments (Public Spay & Neuter Clinic, Animal Care, Facilities etc.)
- Worked with Best Friends Animal Sanctuary to create the Community Cat Program
- Worked with UC Davis Koret Shelter Medicine to update shelter and animal care procedures
- Ordered, maintained and distributed employee uniform inventory
- Greeted and gave tours to people visiting the Foundation
- Answered the telephone and directed calls to the appropriate departments/people
- Performed research and analysis for the Executive Director, Development Director, Director of Human Resources and the Director of Operations
- Received animals from Animal Control and the general public
- Performed minor physical examination, administered vaccines, photographed animal and entered intake information into Chameleon computer system.
Manager of Business Processes and Manager of Human Resources
CHOPPER EXPRESS
01.2004 - 01.2008
- Writing procedures, manuals and documenting processes for all departments
- Handled all change management and employee training
- Directed operations of Human Resources and Finance Departments
- Managed staff consisting of the Controller, 1 manager and 3 staff employees.
Sales Relations Manager for Movado and Director of Distribution and Training
MOVADO GROUP, INC.
01.1998 - 01.2004
- Assisting the sales people with troubleshooting: product availability, expediting shipments, customer service etc
- Directing operations of the Vaults, Prepack, Quality Control, Shipping, Sales Relations, Claims, Domestic Production, Consignment Inventory, Receiving and Returns Departments
- Controlled the budget for domestic distribution
- Conducted employee operations and computer system (BPCS) training classes
- Authored a users manual for the BPCS system which was instrumental in reducing inventory variances in Canada, Hong Kong Switzerland and the US
- Managed a staff of 2 assistant directors, 7 managers and a workforce of 95 to 145 people.
Veterinary Assistant
CHATHAM ANIMAL HOSPITAL
01.1996 - 01.1998
- Provided assistance in a single veterinarian’s practice
- Office tasks: Reception/Customer Service, Scheduled appointments, Answered telephone, Billing
- Veterinary Assistant tasks: Animal dentistry, grooming etc
- Assisted doctor as needed
- Sterilized instruments and assembled surgical packs
- Prepared medications for distribution
- Ordered food and other products for hospital use and retail.
Receptionist, Veterinary Technician and Office Manager
MILLBURN VETERINARY HOSPITAL
01.1993 - 01.1996
- Provided surgical, x-ray and treatment assistance to three veterinarians
- Animal dentistry, grooming etc
- Wrote and distributed customer handouts detailing animal diseases, treatment and instructions for follow-up care
- Scheduled appointments
- Answered telephones, took messages for the doctors
- Provided customer service and treatment assistance
- Managed the activities of the 7 person support staff.
Education
Skills
- Management/Logistics
- Customer Relations
- Writing/Research/Communication
- Artistic/Creative
- Human Resources
Additional Information
2019-2023 Volunteered at Meals on Wheels, Myrtle Beach, SC
Meals on Wheels is a Christen based organization that serves five meals each week to
approximately 325 homebound individuals completely free of charge.
- Researched and wrote grants and maintained the appropriate records
- Conducted weekly craft sessions at two Assisted Living facilities
- Planned and participated in fundraising activities
- Assisted in developing volunteer orientation, procedures, and handbooks
- Performed other activities as assigned
Timeline
Receiving Processor, Administrative Receptionist and Business Analyst
THE ANIMAL FOUNDATION
01.2010 - 01.2017
Manager of Business Processes and Manager of Human Resources
CHOPPER EXPRESS
01.2004 - 01.2008
Sales Relations Manager for Movado and Director of Distribution and Training
MOVADO GROUP, INC.
01.1998 - 01.2004
Veterinary Assistant
CHATHAM ANIMAL HOSPITAL
01.1996 - 01.1998
Receptionist, Veterinary Technician and Office Manager
MILLBURN VETERINARY HOSPITAL
01.1993 - 01.1996