Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Pringle

Washington,D.C.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Watch Security Guard

Allied Universal / Amazon
12.2023 - Current
  • Conduct regular foot and vehicle patrols of the exterior perimeter of the data center, ensuring there are no security breaches, suspicious activities, or unauthorized individuals.
  • Monitor security cameras, alarm systems, and access control systems to identify any potential threats or breaches.
  • Handle dispatch duties by receiving, prioritizing, and responding to security alerts, alarms, or emergency calls.
  • Communicate effectively with other security personnel, data center staff, and emergency responders via radio, phone, or other communication systems.
  • Take appropriate action during emergencies, including notifying law enforcement, fire departments, or medical personnel.
  • Ensure that only authorized personnel and vehicles are allowed on the premises.
  • Maintain daily activity logs, incident reports, and other relevant documentation.

Lead Dental Assistant

Good Hope Family Dental
12.2021 - Current
  • Assistant to one Dentist and one Hygienist. Performed and assisted in Restorative procedures including Crown Preparations. Assisted in Surgical producers and consent forms, Endodontics and Laboratory procedures in term of Alginate impressions and dentures.
  • Properly and efficiently sterilized, packaged, and organized clinic instruments. Participated in sending out and documenting Spore testing for M9 Autoclave.
  • Scheduled patients for future procedures with other aligning offices, Assisted in writing scripts for denture patients.
  • Dropped off and picked up new arrivals. Participated in inventory and ordering supplies from Henry Schien, organizing our team shelf in storage room.
  • Extensive knowledge of Billing and coding.
  • Knowledge of ECW and dentrix.

Billing Specialist

Smile HQ
03.2020 - 12.2021
  • Submit and process dental insurance claims promptly and accurately.
  • Review and verify patients’ insurance coverage and eligibility.
  • Follow up on unpaid claims, resolve discrepancies, and ensure timely reimbursement from insurance companies.
  • Utilize Current Dental Terminology (CDT) codes to correctly bill dental procedures.
  • Prepare and send statements to patients for any balances due after insurance payments.
  • Communicate with patients regarding billing questions, insurance coverage, and payment arrangements.
  • Address denied claims by analyzing and appealing them as needed.
  • Post insurance payments and patient payments to the appropriate accounts
  • Ensure compliance with all federal and state regulations, including HIPAA (Health Insurance Portability and Accountability Act).
  • Provide excellent customer service to address any billing or insurance inquiries.

File Clerk

Bread For The City
10.2017 - 03.2020
  • Provide general administrative support to the staff, including filing, photocopying, scanning, and organizing documents.
  • Assist with inventory management by monitoring office supplies and placing orders when necessary.
  • Generate and prepare reports from the database as required by management, staff, or external stakeholders.
  • Maintain and update client records, attendance logs, and service tracking sheets, following Bread for the City’s data entry protocols.
  • Accurately input client information, appointment details, and service data into the organization’s database, ensuring data integrity and confidentiality.
  • Assist in organizing community events, workshops, and training sessions, supporting the coordination of participants, materials, and follow-up activities.
  • Serve as the first point of contact for clients, visitors, and staff, providing a welcoming and professional atmosphere.
  • Manage check-in and check-out processes for clients and visitors, ensuring accurate documentation of appointments and services.
  • Successfully managed and coordinated an average of 20+ client meetings per week, ensuring timely communication and follow-up.

Concierge

Allied Universal
02.2015 - 10.2017
  • Maintained an accurate and up-to-date delivery log for all incoming and outgoing packages by UPS , USPS, FEDEX, Lashership. Ensuring proper documentation of each delivery.
  • Thoroughly verified the credentials of every delivery personnel and ensured that only authorized personnel gained access to restricted areas.
  • Conducted random inspections of deliveries to ensure compliance with security protocols and prevent unauthorized items from entering the premises.
  • Processed and issued over 800 employee, visitor, and contractor badges, ensuring adherence to strict security protocols and access control procedures.
  • Maintained detailed records of badge issuance, replacements, and terminations, ensuring accuracy and compliance with security policies.
  • Utilized access control software to activate, deactivate, and manage access levels for employee and visitor badges.
  • Monitored live surveillance feeds through the Data Watch system to detect and respond to suspicious activity, unauthorized access, or potential security threats.
  • Responded promptly to security alarms, incidents, and emergency situations, ensuring the safety of personnel and assets.

Sales Associate

Macys Department Store
10.2014 - 02.2015
  • As a Macy’s employee my highest priority was greeting and engaging with every customer as it’s a key part of my responsibilities.
  • Paid close attention to every customer preferences and quickly learned about merchandise and services so i could offer outstanding experiences for every customer.
  • Ensured all fitting rooms and products were presented to company standards as it’s critical to customer experience.
  • Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
  • Maintained department recovery standards, including selling floor and fitting rooms.
  • Be proficient in Macy’s point of sale systems and company devices to promote our loyalty program and wrap up sales in a warm celebratory fashion.
  • Consistently exceeded monthly sales targets by 20% through effective upselling and cross-selling strategies.
  • Cultivated a loyal customer base by providing personalized shopping experiences and maintaining in-depth knowledge of merchandise.
  • Successfully assisted 50+ customers daily, offering expert advice on product features, benefits, and promotions, resulting in a 25% increase in average transaction value

Education

Certificate - Armed Security

Archangel Security Services
Washington DC
04.2024

Certificate - Radiology

Fortis College
Hyattsville, MD
01.2017

Certificate - Expanded Functions Dental Assistant

Fortis College
Hyattsville, MD
01.2017

High School Diploma -

Friendship Pcs Collegiate Academy
Washington, DC
06.2014

Skills

  • Data Analysis
  • Leadership
  • Communication
  • Process Improvement
  • Software Proficiency
  • POS System
  • Handling Cash
  • Firearms expertise
  • Dispatch
  • CCTV Monitoring
  • Patrolling
  • Report Preparation
  • Threat Assessment
  • ID Verification

Certification

  • Licensed Adult First Aid / CPR - April 2024 - April 2026
  • Occupational Safety and Health Administration ( OSHA ) - Jan 2017
  • Health Insurance Portability and Accountability Act ( HIPPA ) -Jan 2017
  • Infection Control
  • LGBTQIA Competency
  • Hazardous Waste Management - Jan 2017

Timeline

Data Watch Security Guard

Allied Universal / Amazon
12.2023 - Current

Lead Dental Assistant

Good Hope Family Dental
12.2021 - Current

Billing Specialist

Smile HQ
03.2020 - 12.2021

File Clerk

Bread For The City
10.2017 - 03.2020

Concierge

Allied Universal
02.2015 - 10.2017

Sales Associate

Macys Department Store
10.2014 - 02.2015

Certificate - Armed Security

Archangel Security Services

Certificate - Radiology

Fortis College

Certificate - Expanded Functions Dental Assistant

Fortis College

High School Diploma -

Friendship Pcs Collegiate Academy
  • Licensed Adult First Aid / CPR - April 2024 - April 2026
  • Occupational Safety and Health Administration ( OSHA ) - Jan 2017
  • Health Insurance Portability and Accountability Act ( HIPPA ) -Jan 2017
  • Infection Control
  • LGBTQIA Competency
  • Hazardous Waste Management - Jan 2017

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