Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Pringle

Washington,District of Columbia

Overview

11
11
years of professional experience
1
1
Certification

Work History

Concierge

Planned Companies
04.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed check-in and check-out procedures for guests.

Sales Associate

American Girl
11.2020 - 04.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Mall Security

Tysons Galleria II
07.2020 - 11.2020
  • Monitored and operated security systems, including surveillance cameras, alarm systems, and access control systems, to detect suspicious activities and maintain a secure environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Responded promptly to incidents and emergencies, including medical situations, disturbances, thefts, and evacuations, ensuring the safety of all individuals and compliance with mall policies.
  • Assisted mall visitors by providing directions, answering inquiries, and ensuring they followed mall rules and regulations.
  • Collaborated with local law enforcement and emergency responders during incidents, reporting suspicious behavior and supporting investigations as necessary.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Bakery Clerk

Giant Food Stores
04.2016 - 03.2020
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Retail Security Officer

Metro One Loss Prevention
02.2015 - 04.2016
  • Monitored and ensured the safety and security of store premises, staff, and customers by conducting regular patrols and surveillance of the sales floor, entrances, and parking areas.
  • Prevented theft and loss by observing suspicious behavior, deterring potential shoplifters, and maintaining a visible presence within the store.
  • Responded promptly to security incidents, including thefts, disturbances, or emergencies, ensuring swift and effective resolution while adhering to company policies and legal procedures.
  • Worked closely with store management and local law enforcement to report criminal activity and assist with investigations, contributing to the safety of the shopping environment.
  • Operated security systems, including CCTV cameras, alarms, and other surveillance tools to monitor store activity and identify potential threats.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Fragrance Sales Associate

Macys Department Store
10.2014 - 02.2015
  • Assisted customers in selecting fragrances by understanding their preferences, providing personalized recommendations, and explaining scent profiles to enhance the shopping experience.
  • Demonstrated expert knowledge of fragrance brands, products, and the latest trends, increasing customer satisfaction and repeat business.
  • Met and exceeded daily and monthly sales targets, consistently contributing to store revenue growth.
  • Maintained an organized and visually appealing fragrance counter, ensuring products were well-stocked and displays were clean and aligned with store standards.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Processed credit and debit card payments to complete purchases.

Education

No Degree - Security

Archangel Security Services
District Heights, MD
03-2025

Certificate of Technical Studies - Expanded Functions Dental Assisting

Fortis College
Hyattsville, MD
01-2017

High School Diploma -

Dunbar Senior High School
Washington DC
06-2014

Skills

  • Marketing
  • Sales
  • Multitasking and organization
  • Cash handling
  • Verbal and written communication
  • Conflict resolution

Certification

  • CPR/AED Certification
  • OSHA Certified
  • Basic Life Support Certification (BLS)
  • Certified Dental Assistant
  • Unarmed Security Guard - Archangel Security Academy 2025 March

Timeline

Concierge

Planned Companies
04.2022 - Current

Sales Associate

American Girl
11.2020 - 04.2022

Mall Security

Tysons Galleria II
07.2020 - 11.2020

Bakery Clerk

Giant Food Stores
04.2016 - 03.2020

Retail Security Officer

Metro One Loss Prevention
02.2015 - 04.2016

Fragrance Sales Associate

Macys Department Store
10.2014 - 02.2015

No Degree - Security

Archangel Security Services

Certificate of Technical Studies - Expanded Functions Dental Assisting

Fortis College

High School Diploma -

Dunbar Senior High School

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Diane Pringle