Diane Raabe

Part time sales clerk.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Provided personalized travel recommendations by understanding client preferences.
• Researched travel trends for staying updated on popular destinations.
• Negotiated contracts with suppliers for securing competitive rates.
• Generated travel documents to facilitate smooth client journeys.
• Coordinated travel itineraries by researching destinations and accommodations.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

• Developed custom marketing materials that showcased the company''s services effectively, attracting new clientele.
• Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
• Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
• Collaborated with cross-functional teams to provide seamless support throughout the entire itinerary planning process.
• Trained junior staff members on best practices in customer service, leading to improved overall team performance.
• Fostered a culture of continuous learning within the team by offering regular training sessions on topics such as destination knowledge and new technology adoption.
• Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.