DIANE RAGANS (Clark)
CINCINNATI,OHIO
Summary
An operational support position which values diverse experience, professionalism, customer service, communication, interpersonal, organizational, and technical skills.
Overview
17
17
years of professional experience
Work History
Project Manager
General Electric Credit Union
09.2023 - 04.2024
- Responsible for the coordination, implementation, control, and completion of project, while remaining aligned with strategy, commitments, and goals
- Prepare reports for upper management regarding status of project
- Coordinated internal resources and third parties/vendors for the execution of projects
- Understand identification of all stakeholders and affected parties for project completion
- Ensured that all projects are delivered on-time, within scope, and within budget
- Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Developed a detailed project plan to track progress
- Used appropriate verification techniques to manage changes in project scope, schedule and costs
- Measured project performance using appropriate systems, tools and techniques
- Reported and escalate to management as needed, created and maintain comprehensive project documentation
- Lead project related status and discovery meetings
- Effectively work with multiple areas and departments within the credit union
- Met with project team members to identify and resolve issues
- Coordinated the development of user manuals, training materials and other documents as needed to enable successful implementation of the process or system
- Helped define new PMO structure for a growing financial institution
- Created workflows, artifacts, processes, and procedures to augment project, program, portfolio success
- Performed detailed requirements analysis, ensured crisp and robust reporting
- Documented processes Performed some user acceptance testing, complied with all required federal and state regulations associated with this position.
PROPOSAL PROJECT MANAGER II
Intelligrated/Honeywell
04.2018 - 07.2023
- Support sales initiatives by managing project proposals for multiple customers in the material handling equipment industry
- PPM I 4/23/2018 promoted to PPM II in 6/13/2022
- Managed an average of 35+ unique sales opportunities weekly
- Managed the proposal process from concept engineering to customer delivery
- Reviewed proposals for accuracy including reviewing scope of work, price breakouts, freight, taxes, correct legal entities and governing documents
- Coordinated cross functional Sales Directional meetings with SMEs according to Scope of Work
- Frequently worked with Finance and Legal departments and Executive Leadership
- Managed two of Intelligrated’s largest customer with annual sales of ~32mill
- Managed customers annual CapEx programs with sales of ~10-16mill
- Managed customer orders according to specification (processing purchase orders, obtaining signature via DocuSign)
- Managed a team, communicated with people from different areas of a company, and organized the Proposal process.
PROPOSAL ANALYST I
Intelligrated/Honeywell
08.2016 - 04.2018
- Managed the proposal process from the creation of the sales opportunity to booking of the order
- Coordinated requirements between customer, LSS Sales and various business entities
- Created and maintain the proposal process schedule
- Assured proposal document accuracy prior to delivery to customer
- Updated pricing document (PRD) during the pricing approval process
- Organized, schedule and facilitate meetings and generate meeting notes
- Performed Subject Matter Expert (SME) duties for assigned subjects
- Coordinated proposal requirements
- Created and maintain proposal schedule
- Retrieved pricing approval
- Organized and facilitate meetings.
CUSTOMER SERVICE ASSOCIATE
Intelligrated
01.2014 - 03.2016
- Prepared and submit quotes to customers, coordinate the administrative functions of the Technology Repair Services (TRS) business
- Maintained sound procedures to accurately invoice Home Depot orders, using CMMS Software in a timely period
- Developed and maintain spreadsheets for budgets and expenditures; compile and generate invoices, reports, timelines, correspondence and presentations
- Coordinated the Time and Material Projects.
SALES COORDINATOR
Intelligrated
01.2011 - 01.2014
- Managed the Home Depot projects and change orders for the Field Service team
- Managed proposal efforts by serving various support roles, including formatting, proofreading proposals, work closely with the Sales Representative to ensure proposals are delivered on time and in compliance with all RFP requirements
- Developed and maintained proposal schedules, contract work breakdown structures, performance work statements, assumptions, dependencies, risks, and bases of estimate
- Developed and maintain spreadsheets for budgets and expenditures; compile and generate invoices, reports, timelines, correspondence and presentations
- Coordinated, preliminary pricing of services, distribution, tracking and follow-up of CSS proposals and update / maintain the Proposal Management system
- Coordinated project scheduling, financial and administrative functional of project.
SALES ANALYST SPECIALIST (PROMOTION)
Cognis Corporation, Global Chemical Company
12.2008 - 07.2009
- Provided day-to-day database administration for the Sales Team’s territories and their relevant account
- Audited invoices for Account Managers for accuracy and resolve any discrepancies
- Managed and updated pricing and special price supports in SAP for key Agricultural Formulation Accounts in the United States and Canada
- Supported business management by analyzing and tracking accounting documents to ensure appropriate credits and debits were issued
- Resolved issues around credits/returns & price blocked orders for customers and pricing compliance
- Thoroughly reviewed agreements to ensure contractual obligation is met and all required exhibits, attachments, etc
- Are attached
- Implemented forecast database for Product Group Managers and Account Managers
- Provided monthly reports on milestones and pipelines, and sample conversions
- Collected point of sale each month for evaluation and ad hoc projects
- Participated in sales conferences, organized and set up conference display
- Ensured a smooth flow of products and services to retailers and consumers.
ASSISTANT/ TELECOM ADMINISTRATOR
Cognis Corporation, Global Chemical Company
11.2006 - 12.2008
- Managed IT office to assure efficiency to make sure it is running smoothly
- Audited invoices for accuracy and resolve any discrepancies for auditing purposes
- Requisitioned invoices for the IT department
- Supervise accurately and timely process of invoices into SAP, reconcile invoices/purchase order to achieve a 3-way match
- Analyze invoices to determine what action needs to be taken
- PMPS posting into SAP
- Provided superior administrative support to VP/Director, including correspondence, legal documents, financial management, events/logistics coordination, communications, policy compliance, and problem resolution
- Telecom support includes monitoring invoice review, research and payment to validate negotiated rates and discounts are properly applied, also create cost analysis and usage reports monthly for AP Maintain current knowledge on products and service, assist in modifying the telecom invoicing and procurement process
- Manage mobile, desktop phones and web/video conference for Regional IT Americas
- Implemented database to track trends in invoicing errors and phone problems
- Managed block reports and resolve issues on a weekly basis
- Event Planner for VP/Director and out of town guest
- Record minutes of IT department and distributed them
- Order Hardware and Software for Regional IT Americas.
Education
Skills
- Proposal Management
- Project Management
- Data Management & Reporting
- Planning Skills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Thrives in a fast-paced environment
- Quick to learn proprietary software/systems
- Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Ability to work independently while part of a larger team and hybrid remote
Timeline
Project Manager
General Electric Credit Union
09.2023 - 04.2024
PROPOSAL PROJECT MANAGER II
Intelligrated/Honeywell
04.2018 - 07.2023
PROPOSAL ANALYST I
Intelligrated/Honeywell
08.2016 - 04.2018
CUSTOMER SERVICE ASSOCIATE
Intelligrated
01.2014 - 03.2016
SALES COORDINATOR
Intelligrated
01.2011 - 01.2014
SALES ANALYST SPECIALIST (PROMOTION)
Cognis Corporation, Global Chemical Company
12.2008 - 07.2009
ASSISTANT/ TELECOM ADMINISTRATOR
Cognis Corporation, Global Chemical Company
11.2006 - 12.2008
Similar Profiles
Samantha BlumSamantha Blum
Mortgage Processor / Jr. Underwriter at General Electric Credit UnionMortgage Processor / Jr. Underwriter at General Electric Credit Union
Tara MayerTara Mayer
Learning and Development Specialist at General Electric Credit UnionLearning and Development Specialist at General Electric Credit Union
Stacy BarnesStacy Barnes
Mortgage Default Manager at General Electric Credit UnionMortgage Default Manager at General Electric Credit Union
Tyler HowardTyler Howard
Training Specialist at Kohl’s eFulfillment CenterTraining Specialist at Kohl’s eFulfillment Center
Aaron R. FishAaron R. Fish
Implementation Manager at The StandardImplementation Manager at The Standard