Diane Ramelli
La Grange Park,IL
Summary
Proficient representative delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Salesforce & TMS (client transportation system) Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Client Service Represenetive
Brown And Joseph, LLC
11.2018 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
Front Desk Associate
The Champagne Lodge & Luxury Suites
08.2013 - 09.2016
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
Leasing Agent Assistant
Johnson & Associates
02.2008 - 04.2013
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected rent and tracked resident payments and information in computer system.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Skip Tracer
Brown & Joseph, LLC
06.2006 - 06.2008
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Proactively monitored accounts and addressed various issues.
- Worked accounts over 120 days past due
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Uploaded evidence into case management system each day.
Recovery Agent
Shamrock Recovery Services
09.2001 - 12.2005
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties. (client & debtor)
- Maintained equipment and facilities in optimal condition to support recovery operations.
- Updated database and kept accurate property records.
- Initiated repossession process upon failure of other collection methods.
- Responded to customer inquiries and provided detailed account information.
Customer Service Associate
Continental Courier, LTD
10.1996 - 09.2001
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer orders with a detail to special requests / instructions
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions / orders to track and resolve issues quickly.
- Delivered prompt service to prioritize customer needs.
- Back up switchboard relief
Education
No Degree - General Office Services
Morton Junior College
CiceroHigh School Diploma -
Morton East High School
CiceroNo Degree - General Business
College of DuPage
Glen Ellyn, ILSkills
- Customer Notifications
- Client Interfacing
- Account Servicing
- Salesforce Software
- Customer Order Management
- Bankruptcy Inquiries
- Change Request Processing
Timeline
Client Service Represenetive
Brown And Joseph, LLC
11.2018 - Current
Front Desk Associate
The Champagne Lodge & Luxury Suites
08.2013 - 09.2016
Leasing Agent Assistant
Johnson & Associates
02.2008 - 04.2013
Skip Tracer
Brown & Joseph, LLC
06.2006 - 06.2008
Recovery Agent
Shamrock Recovery Services
09.2001 - 12.2005
Customer Service Associate
Continental Courier, LTD
10.1996 - 09.2001
No Degree - General Office Services
Morton Junior College
High School Diploma -
Morton East High School
No Degree - General Business
College of DuPage
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