Diane Ramirez

• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Provide security leads to sales consultants
• Work closely with all our builder superintendents in all our communities
• Get closing information on homeowner closings dates from superintendents
• Sell, demo, upsell additional equipment, close the deal
• Generate all security contracts through Adobe Sign
• Order the security equipment from our distributors
• Follow through entire job into completion
• Close the job by sending the complete zone list to the monitoring center
• Program the Alarmnet, Alarm.com, Alula radios
• Create all the accounts for monitoring and for their interactive app services
• Run service calls when it is something very simple and no need to run a truck
• Provide the best 100% customer service to each and every homeowner that signed up with me
• Maintain my customer database and make follow ups on any upsells and new products
• Managed daily operations of sales department, including supervision of staff members.
• Identified and developed new markets for products or services.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Achieved company growth and brand development through market expansion and sales.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Performed sales consultations and educated clients on products and services.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Provided troubleshooting assistance for software, hardware, and network issues.
• Maintained customer relationships and provided technical support to ensure customer satisfaction.

• Developed strategies to improve overall customer satisfaction ratings.
• Conducted regular meetings with team members to discuss progress and areas for improvement.
• Provided feedback to customers regarding product features and usage instructions.

Assigned territories for sales consultants

Provided security leads

Ran service department

Maintained existing customer base

Generate all contracts

Ordered all equipment for AV/ and security job

Scheduled all AV and security jobs

Sold Audio/Video and Cameras

Scheduled in home consultantions with homeowners to go over options for security, Audio and Video and Whole Home Automations

Followed through each job through completion

Take customer calls regarding any type of trouble conditions and assist to resolve over the phone before running a truck

• Provided technical assistance to customers when needed or referred them to appropriate personnel.
• Created reports detailing customer support performance metrics such as response times, resolution rates, and customer feedback scores.
• Generated ideas for new products or services based on insights from current customers.
• Monitored customer satisfaction levels through surveys and other methods of data collection.
• Coordinated with other departments to ensure timely resolution of complex customer inquiries.
• Responded to escalated customer issues in accordance with company guidelines.