Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Ramnarine

Clermont,FL

Summary

Dynamic leader and adept problem-solver with a proven ability to streamline operations, reduce costs, and enhance organizational efficiency. Recognized for a strong work ethic and a successful track record in coordinating and overseeing operations across diverse departments. Highly communicative Senior Manager with expertise in resolving customer issues with tact and effectively managing insurance disputes, all while promoting a collaborative team environment. Committed to leveraging strategic planning and operational management skills to drive innovation and achieve impactful results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Manager

AdventHealth Centra Care
03.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Led initiatives that resulted in four departments exceeding EBIT targets by over 25%
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.

Medical Practice Manager

Advent Health Centra Care
05.2018 - 03.2024
  • Reviews and corrected claim errors to facilitate smooth processing
  • Managed a Level III Center, achieving 98% customer satisfaction and live answer rate with Five9.
  • Facilitates with representatives from top corporate account regularly
  • Coached new employees on administrative procedures, company policies and performance standards
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised and guided new employees on their patient registration coordinator role and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Enforced policies and procedures for effective practice management.

Assistant Store Manager Of Operations

The Home Depot
10.2004 - 10.2017
  • Multifaceted operations role supporting over 175 associates and at least 500 customers daily
  • Provided information on installation and special order services, recommended options, and fixed any issues that may arise
  • Ensured work was accomplished in a safe manner in accordance with OSHA procedures and practices
  • Maintained or improved margins over previous years
  • Motivate, coach and train associates to meet service and sale goals
  • Oversaw inventory management to help minimize shrink
  • Established and maintained effective communication system
  • Ensure all operational procedures are executed while multi tasking and offering excellent customer service

Education

Some College (No Degree) - Telecommunications

Morgan State University
Baltimore, MD

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ
05-2027

Skills

  • Excel (10 years), MS Office (10 years)
  • Budget administration
  • Workers' compensation knowledge
  • Managing Practice Operations
  • Cross-functional communication
  • Schedule Management
  • Training Program Implementation
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Certification

  • CPR Certified with the American Heart Association
  • Drug Screen collector certified

Timeline

Senior Manager

AdventHealth Centra Care
03.2024 - Current

Medical Practice Manager

Advent Health Centra Care
05.2018 - 03.2024

Assistant Store Manager Of Operations

The Home Depot
10.2004 - 10.2017

Some College (No Degree) - Telecommunications

Morgan State University

Bachelor of Science - Health Care Administration

University of Phoenix

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