Diane Rancourt
Enfield
Summary
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
4
4
years of professional experience
Work History
Ramp Agent
UPS Freight
07.2021 - Current
- Verified documentation and condition of freight to assure quality standards were achieved.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Maintained clean, orderly work environment free of hazards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Worked well in a team setting, providing support and guidance.
Assistant Manager, Customer Service
Star Hardware
04.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
Education
Enrico Fermi High
Enfield Ct06-1988
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Safety procedure
Timeline
Ramp Agent
UPS Freight
07.2021 - Current
Assistant Manager, Customer Service
Star Hardware
04.2021 - Current
Enrico Fermi High
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