Diane Rau
Little Egg Harbor Twp
Summary
Proven professional with a solid background in customer service and technical support, notably at Verizon. Excelled in roles requiring organization, time management, and technical troubleshooting, enhancing office efficiency and equipment functionality. Demonstrated exceptional client relations and problem-solving abilities, contributing to a record of zero accidents and improved customer satisfaction.
Overview
42
42
years of professional experience
Work History
Receptionist
Manahawkin Veterinary Hospital
11.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Switching Equipment Technician
Verizon
10.1991 - 10.2016
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
- Consistently met established deadlines while maintaining high-quality workmanship in all tasks related to the repair or maintenance of production machinery.
- Ensured safety compliance, adhering to industry standards and guidelines during equipment operations.
- Assisted in inventory management, maintaining accurate records of spare parts and consumables for timely procurement.
- Achieved record of zero accidents for unprecedented period through rigorous adherence to safety protocols and continuous education.
- Tested and replaced electrical components and wiring using test meters, soldering equipment and hand tools.
- Repaired or replaced defective parts using hand tools, milling and woodworking machines and power tools.
- Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
- Acquired hand and power tool mastery to carry out routine and advanced repairs.
Clerk
Verizon
01.1985 - 10.1991
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
Teller
Verizon
11.1982 - 01.1985
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Maintained friendly and professional customer interactions.
Education
High School Diploma - Clerical
Saint Huberts Catholic High School For Girls
Philadelphia, PA06.1981
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Positive and professional
Timeline
Receptionist
Manahawkin Veterinary Hospital
11.2023 - 08.2024
Switching Equipment Technician
Verizon
10.1991 - 10.2016
Clerk
Verizon
01.1985 - 10.1991
Teller
Verizon
11.1982 - 01.1985
High School Diploma - Clerical
Saint Huberts Catholic High School For Girls
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