Diane Rauseo
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
General Cleaner
Philadelphia School District
01.2023 - Current
- Communication between management and other general cleaners
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Food Service Assistant
Philadelphia School District
01.2022 - 01.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Communication between coworkers and customers
- Developed and maintained positive relationships with customers to enhance service
Toll Collector
Pennsylvania Turnpike Commission
08.2015 - 06.2020
- Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Operated toll collection equipment and processed toll payments accurately.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
Assistant Manager
Rite-Aid Pharmacy
07.2011 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Communication with customers,staff and Vendors.
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
High School Diploma -
George Washington H.S,
Philadelphia, PA06.1983
Skills
- Active Listening
- Staff Management
- Critical Thinking
- Handling Procedures
- Crew Management
- Staff supervision
Timeline
General Cleaner
Philadelphia School District
01.2023 - Current
Food Service Assistant
Philadelphia School District
01.2022 - 01.2023
Toll Collector
Pennsylvania Turnpike Commission
08.2015 - 06.2020
Assistant Manager
Rite-Aid Pharmacy
07.2011 - 03.2015
High School Diploma -
George Washington H.S,