Diane Reilly

Receptionist

702 West Drake

03.2016 - Current

Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Corresponded with clients through email, telephone, or postal mail.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Enhanced visitor experience by providing detailed information and assistance as needed.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.