Diane Riolo
Palm Coast,FL
Summary
Software Quality Assurance Engineer who is dedicated to maintaining high quality standards for all work tasks and deliverables. A leader with excellent interpersonal communication skills, adept at both creating and executing quality assurance testing processes, test strategies, and bug documentation. Strong knowledge in all stages of software development life cycle (SDLC) and solid understanding of QA methodologies. Skilled at identifying software issues, tracking bugs and working closely with development teams. Excel at problem-solving, communication, and teamwork, utilizing these soft skills to collaborate effectively with developers and stakeholders for quality product delivery.
Overview
23
23
years of professional experience
Work History
Testing Specialist III
Neil Hoosier & Associates, Inc.
02.2015 - 06.2025
- Work on multiple releases independently
- Assist other QA team members with major releases
- Ensure software releases meet quality assurance specifications with regard to expected features and functionality by implementation of test plans and test cases
- Utilize Entry Tracking System (ETS) for defect creation and tracking.
- Interact with the development, business and product teams to ensure communication and clarity of project requirements and testing efforts
- Perform black box testing on a daily basis of Web-based applications
- Provide estimates and status reports
- Test CMS web applications functionality and usability in a Web-based environment
- Perform regression on multiple Web based applications
- Return to Service (RTS) Testing of Production Web based applications
- Assisted with the testing of applications for the COB Batch Modernization project, which includes moving all of the applications away from using a DB2 database to using a Postgres database.
- Perform automation using iAutomate and UFT
Quality Assurance Engineer, Software Quality Assurance Team
Reed Group, Inc.
Westminster, CO
12.2012 - 01.2015
- Managed small, medium and large projects independently and with other team members
- Ensured software releases met quality assurance specifications with regard to expected features and functionality by implementation of test plans and test cases
- Rendered detail defect descriptions and support materials into the defect ticketing system (TFS)
- Interacted with the development, business and product teams to ensure communication and clarity of project requirements and testing efforts
- Performed black box testing on a daily basis of Web-based applications
- Management of QA projects, including estimates, scope and status reports
- Adhered to CM policy for deployment of releases to the QA, staging and production environments
- Responsible for setting up and executing regression testing
- Testing Web applications functionality and usability in a Web-based environment
- Performed system, regression and functionality testing for larger development projects
- Use Team Foundation server to identify and track bugs
Quality Assurance Engineer - Production Support Team
Reed Group, Inc.
Westminster, CO
10.2011 - 11.2012
- Responsible for managing production support weekly releases for several clients
- Testing of multiple Web applications functionality and usability in a Web-based environment
- Writing and maintaining manual tests based on requirement of specifications
- Develop, publish, and implement test plans
- Document test results
- Execute automated test scripts
- Communicate effectively with the development and deployment teams to ensure all scheduled weekly release items are checked in against the build
- Communicate effectively with the Business Analysts to ensure all scheduled weekly release items are added to the deployment request
- Utilize Team Foundation Server to identify and track bugs/tickets/common problems
Quality Assurance Engineer
Webroot Software, Inc.
Boulder, Colorado
05.2006 - 07.2011
- Managed multiple small release projects in conjunction with larger scale release projects
- Ensured software releases met quality assurance specifications with regard to expected features and functionality by implementation of test plans and test cases
- Rendered detail defect descriptions and support materials into the defect ticketing system
- Interacted with the development, business and product teams to ensure communication and clarity of project requirements and testing efforts
- Performed black box testing on a daily basis of Web-based product interaction
- Management of QA projects, including estimates, scope and status reports
- Adhered to CM policy for deployment of releases to the QA, staging and production environments
- Responsible for setting up and executing regression testing on various systems
- Testing Web applications functionality and usability in a Web-based environment
- Set up testing environment which included database installation and configuration
- Performed system, regression and functionality testing for larger development projects
- Used Test Track Pro to identify and track bugs
- Managed Horde ticketing system
Online Customer Support Representative
NetIdentity
05.2004 - 04.2006
- Troubleshoot and provide technical support in an e-mail based environment for customer e-mail accounts
- Utilize admin rights to set up user accounts
- Quality assurance testing of .Net/C# in-house and outsourced applications
Website Testing Consultant
Greater Than Consulting
05.2005 - 06.2005
- Tested an interactive tourism Website and prepared bug documentation
- Work was completed on a contract basis and can be viewed http://discovertheredwoods.com
Level One Help Desk Representative
IBM Global Services
09.2002 - 02.2004
- Provided assistance for end users that have software and hardware issues such as the IMAC, Desk side, mainframe, and or password reset queue
- Ticketing system used for troubleshooting problems
Education
Bachelors of Science - Information Technology
University of Phoenix
01.2005
Skills
Testing Methodologies:
- Agile and Scrum
- Waterfall
- SDLC
- QA Synch
Testing Types:
- Functional Testing
- Regression Testing
- Integration Testing
- User Acceptance Testing
Testing Tools:
- UFT
- iAutomate
- JIRA
- Bugzilla
- Effetech
- Perforce
- VMWare
Technology Summary
SQL 2005 and 2008, MySQL, HTML, JavaScript, Visual Basic, C++, Windows (98, NT, 2000, XP, Vista, 7), Unix (FREE BSD), Microsoft Office (Word, Excel, Outlook, Visio, Access, Visual C++ and Project), Effetech, Sharepoint, Confluence, Horde ticketing system, Test Track Pro, Team Foundation Server, Bugzilla, Sysaid, QA Synch, VMWare, WS_FTP, Homesite, WinSCP, CVS, Perforce, Cybersource, proprietary software
Education Certification Professional Affiliation
- Bachelors of Science, Information Technology, University of Phoenix, 2005
- Fundamentals of Software Testing Course, 05/01/07
- ISTQB Certified Tester, Foundation Level
Timeline
Testing Specialist III
Neil Hoosier & Associates, Inc.
02.2015 - 06.2025
Quality Assurance Engineer, Software Quality Assurance Team
Reed Group, Inc.
12.2012 - 01.2015
Quality Assurance Engineer - Production Support Team
Reed Group, Inc.
10.2011 - 11.2012
Quality Assurance Engineer
Webroot Software, Inc.
05.2006 - 07.2011
Website Testing Consultant
Greater Than Consulting
05.2005 - 06.2005
Online Customer Support Representative
NetIdentity
05.2004 - 04.2006
Level One Help Desk Representative
IBM Global Services
09.2002 - 02.2004
Bachelors of Science - Information Technology
University of Phoenix
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