Diane Rissler
Davenport,IA
Summary
Highly experienced professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
30
30
years of professional experience
Work History
Retail Store Associate
CVS Pharmacy
07.2008 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
Retail Store Associate
CVS Pharmacy
03.2005 - 06.2008
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Logged reports, expenses, receipts, and sales in company database.
General Manager
America's Best Contact And Eyeglasses
01.1990 - 02.2005
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Skills
- Reading Comprehension
- Cash Deposits and Receipts
- Health Code Standards
- Effective Working Relationships
- Engaging with Diverse Customers
- Customer Assistance
- Administrative Duties
- Monthly Audits
Timeline
Retail Store Associate
CVS Pharmacy
07.2008 - 10.2019
Retail Store Associate
CVS Pharmacy
03.2005 - 06.2008
General Manager
America's Best Contact And Eyeglasses
01.1990 - 02.2005