Diane Rivera

• Cultivate and maintain relationships with community members to facilitate outreach activities.
• Respond to 311 calls regarding unsheltered individuals
• Engage presence in high concentration of unsheltered individuals
• Assess individuals for safety and advocate for additional services as needed
• Document client engagements, area reports, and special assignments in MOC and DHS databases as well as recorded daily shift report and area report
• Assist in training of new staff and participate in training for current staff
• Drive company vehicle, as well as escort clients as needed
• Seek out vulnerable individuals during Code Blue, Code Red, and during other appropriate times
• Conduct quarterly counts of homeless individuals living on the street

• Coordinated projects to create new floor plans for each building within Residential Operations portfolio and ensure all new information is accurate and uploaded into TMS
• Provided support and services related to mail and deliveries. vendors to assist in resolving disputes
• Coordinated work assignments, composed correspondence and service alerts
• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Responded to all inquiries based on standard University protocol and guidelines
• Maintained inventory controls as authorized purchaser for Facilities.
• Fostered strong relationships with external partners like contractors or suppliers.

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• Enhanced emergency department efficiency with streamlined patient intake procedures.
• Ensured accurate medical records, diligently verifying insurance information and patient demographics.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Assisted in reducing billing errors by accurately recording all necessary financial and insurance information during registration.
• Provided compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the
• registration process.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.